Owner Experience Supervisor

2 weeks ago

London, Canada Libro Credit Union Full time

Career Opportunity

Libro is growing - and Libro is hiring.
Our expansion plans include a series of new hires across southwestern Ontario. Take a look.

Who We Are
Imagine working for an organization where every employee and customer is an Owner.

No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.

What Opportunity Awaits?

As we continue to grow progressively, Libro is on a mission to find a passionately accountable full-time Owner Experience Supervisor supporting our London West location.

The Owner Experience Supervisor (OES) motivates a team to achieve goals while ensuring exceptional customer/Owner and staff experiences. This role is a key leadership position, setting the tone for customer/Owner conversations and experience, in alignment with Libro values and expectations.

The primary function of the OES is to coach a team of Owner Experience Representatives, ensuring an exceptional level of proactive customer/Owner advice and service. This supports our customer/Owners to grow their personal prosperity while increasing share of wallet and overall growth for Libro.

A key component of this position is creation of a risk management and operations culture, balanced with superior Owner experience.

What you will do - The Epic Human we are looking for will;
Effectively use sales leadership skills and practices to build a mature sales management culture to motivate and maximize performance.

Create and foster an environment encouraging personal responsibility; providing staff appropriate autonomy to make decisions balancing the interests of Owners and Libro.

Coach staff to consistently operate within established work instructions (standard operating procedures) including cash management, reporting and physical security.

Promote strong cross-segment cooperation to generate referrals, collaboration, and build full-service relationships.

Work cooperatively to build and implement a business development plan, designed to deepen relationships with Owners.

Develop expert knowledge of Libro’s services, gaining the ability to promote benefits and features with Owners and staff.

Be accountable to manage the branch at an acceptable audit level while reviewing and implementing identified business process improvement recommendations.

What we are looking for - Could this be you?

Do you have a passion for growing prosperity in Southwestern Ontario by transforming banking through developing others and inspiring financial happiness?

Are you an Epic Human; joyful in your work, passionately accountable, a bold explorer and mutually inclusive?

Do you have a post-secondary degree or diploma?

Do you have 3-5 years of demonstrated successful leadership within financial services or sales?

**What is in it for you - How we bring Joyful in our work**:
Competitive salaries and employee pension plans

Comprehensive benefit package including health, dental, and vision

Generous vacation time

Employee wellness programs

Staff accounts and staff rates on products and services

Staff appreciation programs and awards

Career development opportunities including tuition assistance

Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team

Are you Ready to Be Libro?
If you're passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Southwestern Ontario - we want to hear from you

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good. Serving families, farms, and enterprises in southwestern Ontario, Libro offers an inclusive, forward thinking approach to banking - all centered on growing prosperity. Libro pursues its purpose through four key pillars - employment, financial resilience, local food accessibility, and housing. Libro is also a proud Associate Member of the Responsible Investment Association of Canada.

Libro is committed to fostering a safe, healthy and inclusive work environment that inspires respect. Following the advice of Canadian health authorities to mitigate the risk of potential spread of COVID-19 and support social distancing, all recruiting activities including interviews will be conducted virtually.

Libro will provide accommodations to employees with disabilities, upon request.

SJ

  • Product Owner

    4 weeks ago

    London, Canada Libro Credit Union Full time

    Career Opportunity Libro is growing - and Libro is hiring. Our expansion plans include a series of new hires across southwestern Ontario. Take a look. Who We Are Imagine working for an organization where every employee and customer is an Owner. No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people...

  • Product Owner

    6 days ago

    London, Canada tbk Creative Full time

    tbk Is a company that helps other companies successfully compete. We do this by producing some of Canada’s most effective web design, branding, digital marketing and marketing software solutions. The company is comprised of over 30 staff membersand is based in downtown London, ON., right across from beautiful Victoria Park. Our company has been recognized...

  • 5-ton/straight Truck Owner Operators

    7 days ago

    London, Canada PRONTO DELIVERY SYSTEMS Full time

    BUSY TRANSPORTATION COMPANY LOOKING FOR 3 5-TON/STRAIGHT TRUCK AND REEFER OWNER OPERATORS IN THE WOODSTOCK, LONDON AREA, WITH THEIR OWN TRUCKS TO START ASAP!!! 24 OR 26 FEET TRUCKS, WITH OR WITHOUT TAILGATES..OK. ONLY 3 POSITIONS AVAILABLE LOOKING TO START RIGHT AWAY. WORK HOURS USUALLY BETWEEN 0700 TO 1700 MONDAY TO FRIDAY (AFTER HOURS AND WEEKENDS ALSO...

  • Az Owner Operator

    3 weeks ago

    London, Canada Laser Transport Inc. Full time

    **_Join our team today!_** Currently hiring AZ Owner Operators to haul dry van cross border. The individual who fills this position will be expected to have a clean abstract. 2 years driving experience is preferred. Home 2-3 nights a week as well as weekends. **The Job**: Van hauling into Michigan/Ohio Occasional round trip runs into FL, GA, NC, IL, CT, PA,...

  • Field Supervisor

    4 weeks ago

    London, Canada Schindler Full time

    **Location: London, ON, Ontario, Canada** **Job ID**: 68703 **We ElevateYou**: Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of...

  • Customer Experience Associate

    7 days ago

    London, Canada TD Bank Full time

    411414BR Retail Banking - Customer Service London, ON June 8, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    7 days ago

    London, Canada TD Bank Full time

    411412BR Retail Banking - Customer Service London, ON June 8, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    6 days ago

    London, Canada TD Bank Full time

    406299BR Retail Banking - Customer Service London, ON April 14, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    3 days ago

    London, Canada TD Bank Full time

    409561BR Retail Banking - Customer Service London, ON May 15, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    4 weeks ago

    London, Canada TD Bank Full time

    403659BR Retail Banking - Customer Service London, ON March 21, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    4 weeks ago

    London, Canada TD Bank Full time

    413956BR Retail Banking - Customer Service London, ON July 12, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    4 weeks ago

    London, Canada TD Bank Full time

    406781BR Retail Banking - Customer Service London, ON April 19, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    4 weeks ago

    London, Canada TD Bank Full time

    403920BR Retail Banking - Customer Service London, ON March 22, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    4 weeks ago

    London, Canada TD Bank Full time

    406776BR Retail Banking - Customer Service London, ON April 19, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Supervisor

    4 weeks ago

    London, Canada Vanier Children's Mental Wellness Full time

    1 FTE Supervisor Position Recognized throughout Southwestern Ontario as a leader in children’s (birth-14 years) mental health, Vanier Children’s Mental Wellness provides innovative treatment programs and services for children, experiencing emotional and behavioural challenges. As a registered charity and not-for-profit agency, Vanier has been in...

  • Supervisor

    3 weeks ago

    London, Canada Vanier Children's Mental Wellness Full time

    1 FTE Supervisor Position Recognized throughout Southwestern Ontario as a leader in children’s (birth-14 years) mental health, Vanier Children’s Mental Wellness provides innovative treatment programs and services for children, experiencing emotional and behavioural challenges. As a registered charity and not-for-profit agency, Vanier has been in...

  • Supervisor

    3 weeks ago

    London, Canada Vanier Children's Mental Wellness Full time

    1 FTE Supervisor Position Recognized throughout Southwestern Ontario as a leader in children’s (birth-14 years) mental health, Vanier Children’s Mental Wellness provides innovative treatment programs and services for children, experiencing emotional and behavioural challenges. As a registered charity and not-for-profit agency, Vanier has been in...

  • Customer Experience Associate

    7 days ago

    London, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    7 days ago

    London, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    7 days ago

    London, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...