Program and Outreach Coordinator

3 weeks ago

Halifax, Canada Brunswick StreetMission Full time

**About Brunswick Street Mission Outreach**

**Role Description**
Reporting to the Executive Director, the Program and Outreach Coordinator is responsible for developing, delivering, and evaluating Outreach programs, related supports and resources. The P&O Coordinator supervises the activities of anyone directly involved with Outreach, including other outreach staff* when funding allows. The P&O Coordinator provides program development support and advice to the Executive Director.

Outreach programming primarily provides case management services to community members who self-identify as needing supportive counselling, advocacy, and resource navigation. Outreach hosts a weekly ID Drop-in and an ID SAFE as well as overseeing Laundry, phone charging and other services.

**RESPONSIBILITIES**:
**Key Areas of Responsibilities include but are not limited to**:
**Planning, Reporting, Administration**:

- Bring a trauma-informed lens to maintain and develop programs and services in consultation with Executive Director and team members; and in response to participant and community need
- Monitor and evaluate service outputs, process, and outcomes for Outreach programming through detailed documentation
- Complete and submit required paperwork and reports
- Demonstrate fiscal responsibility by managing resources appropriately and allocated budget resources effectively

**Leadership**:

- Assist with selection and orientation of staff, students and volunteers for Outreach programming
- Train, schedule, support and provide leadership and supervision to staff and students
- Evaluate and provide feedback on performance of student placements
- Lead by example in demonstrating a positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism
- Continue pursuing, growing, and nurturing relationships between Brunswick Street Mission and peer organizations

**Extra staff may join the Outreach team temporarily or permanently where funding makes possible.

**Delivery of Services**

**Case Management**:Strengths-based and solution-focusedapproach tomanagement of client files, ongoing support and referrals for services, assistance with ongoing issues and needs**. **These include:

- Referrals & Navigation - referrals to other organizations and programs, mental health referrals, assistance in finding a certain service or program
- Advocacy
- Counselling - one-on-one supportive counselling to clients

**ID Drop-in **- Provide support in acquiring or replacing identification for community members (currently from 10 am - 2 pm Wednesdays). Support the ID Clinic at Central Library the third Wednesday of every month
**ID SAFE**:Complete intakes upon request, provide access to program users during hours of operation

**Team Work & Organizational Support**:

- Be committed to the Brunswick Street Mission’s mission, vision, values and purpose of Brunswick Street Mission
- Collaborate with other team members to foster the success of our organization as a whole
- Greet clients and provide a prompt, courteous and welcoming experience.
- Assist when required/as possible with other areas of the organization
- Actively participate in events designed to enhance employee relations

**Required Education & Experience**
- Bachelor of Social Work
- Member in good standing NS College of Social Workers
- 2-5 years of social work experience in a comparable setting
- 1-2 years prior supervisory or leadership experience
- Technology functional aptitude with MSOffice
- Demonstrated experience working from a trauma-informed lens with self, peers, and program users
- Understanding and commitment to harm reduction
- Program development and quality management skills
- Spontaneous risk assessment, competency in triaging, responding quickly to health & safety concerns
- Extensive understanding and familiarity of the needs and culture of the North End of Halifax
- Enthusiasm to work with a diverse population
- Trained in Naloxone, First Aid and CPR with AED, ASIST, NVCI
- Access to a reliable vehicle for offsite duties

**Core Competencies**:

- Achievement Motivation - is self-motivated and committed to achieve results that have a positive impact on the organization as a whole.
- Accountable - delivers on responsibilities; is responsible for one’s actions.
- Adaptable - anticipates and plans for changing situations, reacts constructively to setbacks.
- Leadership - uses authority and power in a fair manner; knows when to delegate and when to take personal responsibility. Keeps focused on the big picture while implementing short term goals.
- Team Development - improves team morale and productivity. Creates an atmosphere of team cooperation over competition; is concerned with the development of individual team members.
- Problem Solving/Decision Making - takes initiative to make things happen; is able to make timely, clear cut decisions.
- Innovative/Thinks Creatively - Promotes innovation, views o

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