Netsuite Education Services Practice Manager

7 days ago

Canada Oracle Full time

NetSuite Education Services Practice Manager-22000CKI

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

**Why NetSuite?**

You’ll be surrounded by smart, innovative, caring people — invested in our customers and the community. If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out.

**Position Overview**

NetSuite Education Services provides comprehensive instructional programs to ensure our customers have the knowledge to achieve the highest level of success from implementation to onboarding to adoption then expansion.

The** Education Practice Manager **plays a critical role in achieving this objective. They work collaboratively with their consulting team to oversee the programs that help our customers to build product knowledge, increase user adoption and achieve ROI.

This position is part of a collaborative Education management team reporting into a Director of Education Services Delivery. The **Practice Manager** will manage a team of geographically dispersed North American instructors/consultants. The Practice Manager is responsible for managing the successful delivery of all types of education services to all markets of NetSuite customers within their practice verticals, with a focus on new customers during their NetSuite implementations. The role will manage a project portfolio and ensure that quality standards for delivery are exceeded.

This role will also manage their business directly. They will work across teams to ensure the education solution offerings are meeting the needs of the customers over time. The Practice Manager will work with their peer management team as well as across internal teams to drive the business to ensure our offerings are evolving to meet the needs of the customer and market.

We are seeking a services management professional, passionate about leading a team to high levels of performance while delivering solutions that drive the effective use of NetSuite by our customers. This role requires demonstrated ability to coach employees on performance and career growth while retaining talent.

**Responsibilities**:
**Ensure High Customer Satisfaction and Referencability**
- Manage project portfolio to ensure quality, on-time and on-budget implementations using a mix of own team and global resources
- Develop a team of trusted advisors to bring the customers through implementation lifecycle and beyond
- Collaborate with NetSuite consulting and partners during services engagements
- Quickly achieve high level knowledge of NetSuite and education and change solutions
- Maintain high levels of customer satisfaction and relentlessly pursue new ways of bringing value to our customers

**Lead and Continuously Develop a High Performing Team**
- Attract, hire, lead and retain talent
- Mentor new education consultants and support ongoing development
- Develop or identify expertise building activities for team members
- Ensure timely team readiness to support new product features and releases
- Oversee daily activities of the training delivery team, handle administrative tasks and provide direction, motivation and guidance
- Collaborate with other Education Practice Managers in designing and improving onboarding, growth and professional development programs for our practice

**Achieve or Exceed ES Revenue and Profitability Objectives**
- Partner with and support sales and consulting teams in developing proposals for our services
- Represent our value proposition internally and to potential and current clients
- Drive creative solutions for ensuring renewals for education
- Ensure team billable utilization targets and practice revenue targets are met via effective resource allocation and collaboration with other Education Practice Managers.
- Provide accurate forecasting for revenue and resource capacity planning

**Maintain and Enhance Our Best Practices Infrastructure**
- Collaborate with Director and peers in creation of new services to advance practice and customer success
- Collaborate with Curriculum Development and SuiteSuccess teams to design and develop appropriate and affordable education solutions for new verticals and micro-verticals
- Provide feedback to education program management to ensure program, curriculum and asset quality
- Champion special projects to support business process, team and tool improvements
- Support global regions to align delivery models and to manage multi-national clients

**Travel**:up to 10%

**Qualifications/Skills**:

- Excellent people management skills, including successful experience managing a training delivery/ user adoption consulting team for a software company or demonstrated success mentoring, coaching and developing others
- Strong history demonstrating leadership behaviors regardless of title; including inspiring others, leading by example, strong decision-

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