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Program Supervisor, Integrated Program Delivery

3 months ago

Brockville, Canada United Counties of Leeds and Grenville Full time

**THE UNITED COUNTIES OF LEEDS AND GRENVILLE**

**Community and Social Services Division**

**Program Supervisor - IPD**

**Status: Permanent Full time**

**Start Date: ASAP**

**Hours: 35 hours/week**

**2024 Salary: $44.77 - $53.29**

**Location: Brockville, ON**

**Position Summary**:
Reporting to and under the direction of the departmental Manager and indirectly to the Director of Community and Social Services, the Program Supervisor will be responsible for the supervision of designated staff and programs within the department.

**Qualifications**:
**Education, Certification and Licenses**
- Two-to-four years relevant post-secondary education; social service worker diploma from a recognized community college; preferred university degree with concentration in social work, psychology, sociology, social sciences, business administration or public administration. Preference may be given to university level education.

**Experience**
- Minimum three (3) years relevant experience in Community and Social Services.
- Minimum four (4) years experience in a supervisory position.
- Direct work
- related experience in the program areas of Ontario Works and homelessness.
- Direct experience in supervising staff within a unionized setting.

**Knowledge, Skills, Abilities & Competencies**
- Knowledge of the program areas of Ontario Works and homelessness.
- Excellent understanding of all relevant legislation and programs within Community and Social Services.
- Comprehensive knowledge of community agencies/organizations which interface with Community and Social Services.
- Excellent interpersonal, supervisory, organizational, problem-solving, decision-making and communication skills; strong customer service.
- Data analysis/management.
- Training development and delivery; program planning.
- High level of proficiency in computer skills and in all relevant technologies within Community and Social Services.
- Ability to work independently and within a team-delivered organizational model.

**Other**
- Ability to demonstrate sensitivity and responsiveness to the needs of the community.
- Ability to work flexible hours including some evenings and weekends depending upon the needs of the community.
- Ensure the highest level of professional standards are met and maintained.
- A valid driver’s licence and access to a vehicle are required for this position as it involves working within the geographical jurisdiction of the United Counties of Leeds and Grenville.

**Summary of Position Responsibilities**:
**Activity 1: Supervision of Staff and Program/Service Delivery (50%)**
- Conduct daily supervision of teams of 10-15 unionized frontline program delivery staff.
- Coordinate program and service delivery for the department.
- Responsible for operational planning; directing and coordinating the activities of staff to ensure continuing daily operations of the department while also ensuring compliance with legislation and standards.
- Ensure that any problems/issues are recognized and dealt with in a timely manner.
- Maintain up-to-date and accurate information on all program changes and advise staff, both verbally and in written communication.
- Communicate expectations around job duties and targets and how they are to be achieved.
- Initiate and lead regular staff meetings.
- Develop and organize delivery of training for new staff, new policies and procedures, new legislation.
- Ensure knowledge of collective agreement is up to date.
- Instill an atmosphere that promotes creativity, initiative and welcomes feedback.
- Ensure staff are properly trained and comfortable with technology and related procedures. Make recommendations for relevant training.
- Ensure staff are aware of, and abide by, operational policies and procedures including health and safety related such as WSIB, safety and security, duty to accommodate, etc.
- Provide information, guidance, direction, encouragement to staff for problem solving and expansion of competence and knowledge.
- Supervise the development and delivery of various workshops for staff.
- Develop staff schedules, schedule and assign work, approve/deny vacation requests, arrange coverage, approve timesheets.
- Plan for service delivery including program location, time, date and staffing.
- Provide technical or functional guidance to staff (i.e. SAMS training, internal updates, etc.).
- Coordinate community events, staff training calendars, special projects; develop training materials.

**Activity 2: Promotion, Development and Support of Programs/Partnerships in the Broader Community (10-25%)**
- Actively promote and support the programs in the broader community, establishing and maintaining effective relationships with staff and representatives of external stakeholders.
- Supervise the development and delivery of various workshops for community stakeholders.
- Identify community agencies, organizations and employers to be approached about becoming involved in partnerships or education/informat