IT Systems Analyst

5 months ago

Oakville, Canada Direct Response Media Group Inc Full time

WHO WE ARE

DRMG is a Fun, Family, and entrepreneurial-oriented company where every person in the company supports the overall success of the organization. Your work matters here and we need more people like you who can communicate well, build great relationships, and thrive in a complex and fast-paced environment.

DRMG (Direct Response Media Group) has been helping businesses of all sizes boost sales and brand recognition through Targeted Direct Mail Campaigns for more than 20 years.

We are Canada’s leading Direct Mail company delivering a wide range of neighbourhood mail, including our widely recognized Money Saver brand to over 175 million homes annually. We are also a Canada Post Expert Partner, and their largest shared mail customer.

OUR PURPOSE
Helping Canadians save, businesses grow, and neighbourhoods thrive

OUR CORE VALUES
- We Practice Ferocious Customer Service- We Treat People Right- We Know How To Have A Good Time- We Are In This To WIN- The Team Is The Heart Of Everything- We Contribute To Our Communities

SUMMARY

The IT Systems Analyst role has an in-person work requirement due to the nature of the responsibilities.

AS AN IT SYSTEMS ANALYST, YOU WILL MAKE YOUR IMPACT BY:
- Providing technical support of servers, workstations, mobile assets, communication systems (VolP), and operating systems such as Windows, Google Workspace, Microsoft Productivity Suite, etc.- Managing and supporting identity and access management directories including: Microsoft Active Directory and Google Workspace.- Resolving end-user IT issues such as password resets, software questions, PC hardware issues, etc. through the use of the help desk ticketing system (JIRA).-
- Maintaining inventory of equipment, supplies and related documentation.-
- Ensuring hardware, software, and network upgrades, installs, re-installs, changes, and relocations are completed as required.- Accurately completing user onboarding prior to Team Members start date by configuring, testing, and installing hardware and software specific to user and business requirements.YOU CAN EXCEL AS AN IT SYSTEMS ANALYST IF YOU HAVE:
- A College Diploma or University Degree in Computer Science, Technology, or equivalent experience.- 1 to 3 years of experience in an IT Support role.- Working technical and practical knowledge of Microsoft Windows Server and Google Workplace services.- Netsuite Administrator certification is an asset.- Extensive experience with help desk ticketing systems and supported ITIL best practices.- Basic knowledge of network infrastructure and design concepts; including routing, switching, firewalls, IPS, web and mail gateways, DNS, WINS, DHCP, TCP/IP, SMTP, IPSec, SSL.- Excellent analytical and problem-solving skills with a high attention to detail.- The ability to prioritize and plan workload, multi-mask, meeting deadlines, and adjust plans to changing needs.- Collaborative, and approachable skills with exceptional ethical standards, interpersonal and communication skills.

WHAT’S IN IT FOR YOU- The opportunity to be a part of a collaborative, fast-paced environment with a team that consistently provides a high level of service to clients and internal departments.- Involvement with a team that demonstrates integrity, respect, and trust as part of our core values which we practice every day - WE TREAT PEOPLE RIGHT- A culture of transparency, where Team Members are involved in important conversations and encouraged to bring new innovative ideas to the team. We believe in our employee’s skills and abilities- A high level of collaboration with a team that is eager to help you succeed in your role and grow in your career. - THE TEAM IS THE HEART OF EVERYTHING- A fun working environment with the opportunity to participate in our cultural activities including seasonal campaigns to give back to our community, ping-pong tournaments, team lunches, and online trivia - WE KNOW HOW TO HAVE A GOOD TIME & WE CONTRIBUTE TO OUR COMMUNITIES- Working in our creative office space (with Eddie & Sophie, our two office dogs) located in Oakville.- A health care spending account for you and your family, and paid time-off. We want our team to be happy and healthy- Gain meaningful work experience working with a passionate Canadian organization that has proudly been serving Canadian businesses for over 18 years - WE PRACTICE FEROCIOUS CUSTOMER SERVICE

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