Program Manager, Connecting Newcomers to Good Jobs

1 month ago

Toronto, Canada ACCES Employment Full time

**Title: Program Manager, Connecting Newcomers to Good Jobs**

**Reports To: Director, Services and Refugee Programs**

**Location: Toronto**

**Contract: March 31, 2025**

**Organization**:
ACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario, and Canada. ACCES helps more than 42,000 jobseekers each year at seven locations in the GTA. As a charitable not-for-profit organization, ACCES provides job search services that connect newcomers, jobseekers, youth, women, and refugees to jobs that reflect their skills and experience. We provide over 35 customized job search programs that meet the unique needs of our job seekers. Our vision is to achieve a fully inclusive labour force that reflects the diversity, skills, and experience of Canada's population.

We are looking for skilled talent who thrive in a flexible and innovative environment. ACCES offers an excellent benefits package, a RRSP matching program, and an Employee & Family Assistance Program.

**Scope**:
The Program Manager, Connecting Newcomers to Good Jobs will oversee a project that provides newly landed refugees with coaching and support to secure employment. The project serves all refugees, with a specific stream for Afghan refugees. By leveraging the organization's employer relationships, the program team will match refugees with viable employment. ACCES will ensure pan-Canada access to information about destination cities and their related industries, as well as job readiness training, one-to-one counselling, job fairs, employer networking events, mentoring, and onboarding supports.

**Duties & Responsibilities**:

- Plan and implement outreach, intake and employer interactions for newly landed refugees who are looking for work while still residing in their Reception Assistant Program (RAP) and/or once they have moved to their permanent residence. This includes client, employer, and community agency outreach, as well as program delivery, including tracking, monitoring, and reporting of program data and results.
- Manage and coordinate the development and delivery of all program components, including client assessments, curriculum development, referrals to upskilling and other training opportunities.
- Structure program promotion, outreach, employer engagement and promotional content featuring destination cities.
- Develop and grow community partnerships (particularly among RAP centres and Local Immigration Partnerships) and oversee event planning and delivery.
- Work closely with other ACCES Managers and external partner organizations to ensure appropriate coordination of program components and events.
- Oversee HR management activities including recruitment, supervision, performance management, staff engagement and training, etc., of staff and contractors working with the project.
- In collaboration with the Corporate Engagement team, encourage employer participation and ensure corresponding service delivery commitments.
- Consolidate, develop, and evaluate programs and ensure program compliance with funders guidelines and targets.
- Work closely with internal operations to manage program budgets, allocate resources, approve, and track expenditures.
- Collect, prepare, and maintain all reports & statistics.
- Conduct file audits to ensure proper documentation.
- All other duties as required by senior management include support of site activities, evening supervisor shift rotation and support of other managers/activities as required.

**Experience & Qualifications**:
An organized self-starter with experience and education in the following areas:

- Five years of related work and management experience
- University/College degree in human services, employment services, business, or a related field
- Experience in the not-for-profit sector and/or employment sector and working in a diverse community.
- Experience working in MS Office and online service delivery environments, online tools including learning management systems, and virtual platforms Zoom, WebEx and Microsoft Teams
- Understanding of labour market challenges and barriers, particularly as they relate to internationally trained individuals and refugees.
- Demonstrated leadership experience, a collaborative decision maker, and an open and effective communicator who values diversity.
- Excellent English language verbal and written communication skills
- Fluency in a second language is considered an asset.
- Excellent interpersonal skills necessary to work effectively with all levels in the organization as well as with clients, employers, community partners, other service providers and funders.
- Ability to prioritize, strong time management skills and flexibility to respond to time sensitive issues and frequently changing priorities while meeting competing deadlines.
- Exceptional planning, organization, and problem-solving skills; must be pro-active, and have a sense of urgency.
- Proven stre

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