Newcomer Connector
2 months ago
**internal/external posting**
job title: Newcomer Connector
job ID #: IHS NCC 24-0130
department: Integrated Health Services
reports to: Program Manager
salary range: (CS3) $28.24 to $35.67per hour
status: Full Time, Contract until March 31, 2025
hours: 37.5 hours per week
vacancy: 1
**Who we are**:
Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic, and other systemic barriers. Our mission is to be a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.
Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto. While our doors are open to everyone, we focus on people who are homeless or under-housed; 2SLGBTQ, and newcomers to Canada. We are funded by the Ministry of Health, Ontario Health Toronto, Ministry of Community, children and Social Services, City of Toronto and many generous companies, groups, and individuals.
**Working at Sherbourne**
At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.
**we believe in work-life balance and offer**:
- A competitive salary.
- Membership in Healthcare of Ontario Pension Plan (HOOPP).
**about the role**:
Sherbourne Health has been provided funding from Immigration, Refugee and Citizenship Canada for a project titled User-Centered - Settlement and Health Integration Project (UC-SHIP) from 2022 to 2025.
The project focuses on delivering services at the interface of health and settlement. The Newcomer Connector provides support to newcomers at the interface of health and settlement services to facilitate navigation of the health and social service system within Sherbourne Health and the broader community. They conduct joint health and settlement screening and/or intakes at Sherbourne Health and other locations that newcomer’s access to promote timely attachment to health, settlement, and other relevant resources and supports for newcomers to Canada.
**responsibilities and tasks**:
- Conducts health and settlement screening and/ or intakes for all newcomer service users accessing Sherbourne Health
- Liaise with teams across Sherbourne to support screening and/or intakes of all newcomer clients, including but not limited to newcomer families, LGBTQ newcomers and newcomers who are homeless or precariously housed
- Conducts screens and/ or intakes at the neighbourhood level - at The St. James Town Community Corner, relevant mobile sites visited by Sherbourne’s Health Bus, schools, and other spaces where newcomers access support services.
- Connects newcomer clients to resources and to partner organizations to enhance the settlement experience and increase access to services
- Develops settlement plans, provides short term settlement supports, and refers service users to appropriate settlement, health, mental health, and community services.
- Regularly follows up with service users and offers problem resolution to ensure connections with community resources have taken place.
- Shares information and conducts orientation referral services to newcomers and / or existing primary clients outside of the context of formal screening and/ or intake.
- Works with the interdisciplinary team and intervenes to provide de-escalation support during a crisis to service users and staff
- Navigates client access to resources using a referral, direct support, resource arrangement
- Advocates on service users’ behalf, with their consent, for their access to services
- Participates actively in interdisciplinary case conferences and meetings
- Maintains accurate and up-to-date information regarding available community resources for service users
- Timely documentation of service user data in health and settlement databases and Sherbourne Health EMR
- Coordinate training of newcomer health and settlement resident ambassadors and support to develop settlement and health promotion community programs
- Ongoing support to newcomer health and settlement ambassadors throughout the project
- Works closely with the mental health counsellor to ensure that service users are accessing the services required
- Refers service users to mental health counsellors, as needed.
- Contributes to the development of evaluation and participates in the evaluation process
- Demonstrates a commitment to a healthy and safe workplace for self and others (staff, clients, families, etc.) by taking all reasonable precautions and complying with Sherbourne-rel
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