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Customer Service Representative

5 months ago

Saskatoon, Canada Medicentres Full time

**Position Title**: Client Services Representative

**Job Type**: Full-Time, Temporary (Until October 2024)
**Department**: Occupational Health
**Job Location**: Saskatoon, Saskatchewan
**Reports to**: Business Operations Manager
**Date Last Updated**: April 2024

**JOB PURPOSE**:
Based out of the centralized Call Centre in the Saskatoon Office, or as Reception Saskatoon or Regina clinics, the Client Services Representative reports to the Office Manager/Supervisor of their respective location.
The Client Services Representative is accountable to book the day-to-day services provided by Medicentres within the offices and across Canada. Further, the Client Services Representative will provide administrative support across all departments.

**PRINCIPAL RESPONSIBILITIES**:
Providing administrative support throughout the clinic including incoming and outgoing mail management, cheque deposit preparation, bank drop off, and various delivery/pick up tasks as needed.
Working as a team, providing ongoing support to others within the department and within the clinic including training, teaching, and covering of other positions as able.
Assists with projects including document preparation, marketing items and promotional pieces.
Processing medicals documents during the e-filing procedure.
In-clinic filing for all medical paperwork kept at the Saskatoon office.
Books appointments and completes all accompanying documentation including processing payment for services rendered.
On rotation, answering the emergency after-hours phone, arranging appointments, and completing tasks as needed for those arrangements
Greeting and checking-in clients for appointments.
While working at the front area, ensuring the entire area looks presentable at all times.

**KNOWLEDGE, SKILLS AND EXPERIENCE**:
Successful completion of a business administration or medical administration certificate is considered an asset.
Demonstration of a typing speed of at least 45 wpm.
Previous experience working in a Call Centre or other customer service-related employment is considered an asset.
Professional demeanor over the phone and in person
Demonstrates attention to accuracy, completeness and timeliness in tasks, approaching work in a disciplined and orderly fashion
Understands situations by breaking them down into smaller pieces, tracing implications and organizing elements in order to explain situations, resolve problems or identify solutions.
Demonstrates initiative without specific direction; completes tasks by removing barriers and locating necessary resources.
Ability to adapt and thrive in an atmosphere of changing priorities and circumstances.
Ability to work cooperatively within a team, and with individuals throughout the business, to achieve optimal results.
High level of focus on client service, setting priorities based on client needs and continuously seeking ways to meet and exceed client expectations.
Communicate effectively in a wide variety of situations; including face-to-face, over the phone and in writing.