Customer Service Representative/cashier
3 months ago
**About us**
Renox Building Supplies has been the leading supplier of building products and materials in the Waterloo region. Our customers are our number one priority, and we’re committed to helping them successfully complete their home renovations and repairs.
We stock an extensive range of building products including lumber, doors, Kitchen, Flooring, HVAC, Vanities, plumbing supplies and a full line of hardware and other building supplies. We deliver and serve our clients in the Cambridge, Kitchener, Waterloo and adjacent regions.
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position based in. Speaking English and Punjabi is preferrable.
**Duties**:
- Calling new potential customers on daily basis for offer and promotions
- Assist customers with product selection, order placement, and order tracking
- Enter and maintain customer data accurately in our database
- Analyze customer feedback and provide suggestions for improvement
- Upsell products and services to maximize sales opportunities
**Experience**:
- Previous experience in customer service or a related field is preferred
- Quickbook Knoweldge is consider as a strength
- Excellent communication skills, both verbal and written
- Strong data entry skills with high attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Demonstrated ability to deliver outstanding customer service
- Sales experience is a plus
- Fluency in Punjabi is a plus
**Benefits**:
- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career growth and advancement within the company
**Salary**: $18.00-$20.00 per hour
Flexible Language Requirement:
- French not required
Supplemental pay types:
- Commission pay
- Overtime pay
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (required)
Work Location: In person
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