Bilingual Consultant, Client Care

1 week ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

**Job Description**:
What you’ll be doing:
- Deliver on-the-spot problem resolution advice to employees in the Business Client Center and Commercial Banking for situations which are time-sensitive, emotionally charged and/or stressful in nature.- Writing and editing formal client communications.- Build processes and procedures to streamline formal communications to our clients and ensure Reports and status updates- Work with Leaders across BCC and Commercial Banking to develop and execute measurable client communications on Commercial Care.-
- Participate as an integral member in broader teams and committees to launch communication strategies and processes for our clients that require communications plans and activities- Contribute to the protection of CIBC’s image and reputation by ensuring that CIBC’s position on client-related issues are communicated to clients and employees in a timely and effective manner- Accountable for developing and finalizing the formal communications on behalf of Commercial Care.- Responsible for creating Commercial Care’s central system for letter templates and communication procedures that can be leveraged by the Teams- Prepare weekly reports- Translate/ensure alignment of business objectives into communication priorities and objectives- Partner with the business by translating communication priorities and objectives into measurable actions to objectives- Maintain up-to-date working knowledge of CIBC’s policies and practices sufficient to respond to employees inquiries effectively which may also include regulatory aspects

How You’ll Succeed:
- Fully bilingual - requires ability to have a proper business conversation in both French and English as well as proper writing skills in both languages- Extensive communications skills, verbal, written and presentation development- Experience within a corporate communications environment- Excellent interpersonal and communication skills, sufficient to deal with sensitive or moderately conflict filled situations- Expert knowledge of communications principles- Detail oriented and highly accurate- Strong judgment- Consensus builder- Conceptual thinker- Ability to multi-task and work well under pressure- Proactive and results-oriented- Strong technical and advisory skills
- At CIBC we enable the work environment most optimal for you to thrive in your role. Details of your work arrangement (portion of onsite and remote work) will be discussed at the time of your interview._

Who you are:
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's t right thing to do.- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.- You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.- You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC offers:
- At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-81 Bay, 10th Floor

Employment Type

Regular

Weekly Hours

37.5

**Skills**:
Communication, Customer Communications, Problem Solving

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