Itsm Analyst

Summary
Our GFL team is expanding, and we’re looking for an ITSM Analyst In this role, you’ll play a vital part in the overall execution of ITSM Processes in GFL.

**Why Join GFL?**

GFL Environmental is the only major diversified environmental services company in North America. Our employees, collectively known as 'Team Green,' enjoy numerous benefits: career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities, Green for Life

**What’s in it for You**:

- Comprehensive Benefits Plan including prioritized orthodontics and vision care
- RRSP matching and profit sharing
- Employee Assistance Program, life insurance, and more
- Paid time off
- Competitive wages
- Growth opportunities

**Career Path Potential**:
Join** #TeamGreen** and unlock diverse career growth opportunities through professional development, mentorship, and clear paths for internal advancement.

**A “Day in the Life" of an IT Analyst**:

- Generate and analyze Key Performance Indicators (KPIs) for ITSM and other IT teams to ensure continuous improvement.
- Ensure ITSM processes meet agreed quality standards and compliance requirements, with links to Service Level Management as needed.
- Provide operational, implementation, and post-implementation support for ITSM initiatives, ensuring successful delivery.
- Conduct User Acceptance Testing (UAT) and regression testing to validate data quality, system functionality, and workflow accuracy.
- Collaborate with stakeholders to understand business requirements, develop process documentation, and support regulatory compliance initiatives.

**Knowledge, Skills and Abilities**:

- Bachelor’s degree in computer science or a related field, with 2 to 3 years of experience in roles like ITSM Coordinator or Business Analyst.
- Proficient in managing multi-layered or companywide communication effectively.
- High-level understanding of IT systems, infrastructure, and ITIL best practices, with experience in ITSM processes.
- Familiarity with reporting and data management is considered a plus.
- Hands-on experience with ServiceNOW is an advantage.

GFLTalent
- We thank you for your interest. Only those selected for an interview will be contacted. _