Manager, Clinical Services and Operations

6 months ago

Mississauga, Canada Greenshield Holdings Full time

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

Greenshield Specialty Pharmacy is a specialty pharmacy and healthcare company focused on the handling and service of injectable, infused and biologic medications. We provide high quality service by strategically focusing on chronic autoimmune and neurological conditions, such as: rheumatoid arthritis, gastrointestinal diseases, dermatological diseases, stroke rehabilitation, migraines, and multiple sclerosis. An organizational dedication to program innovation and R&D has allowed GreenShield to design and deliver superior healthcare solutions over the years, which has earned them a premium reputation with patients, physicians, and medication manufacturers. GreenShield Specialty Pharmacy truly creates a complete patient experience as it works with patients, physicians, clinics, hospitals, and nursing homes on all aspects of treatment.

We are a premier specialty pharmacy services provider, offering innovative programs, exceptional service, and superior value. For our patients, we are committed to achieving better health.

**The role in a nutshell**:

- ** Operations Manager, reporting to the Director of Operations, will focus on tackling projects that aim to enhance operational efficiencies and effectiveness at NKS. These responsibilities will include**:

- Residents First Program / Spasticity Care Program
- Managing all activities related to the Residents First Program and Spasticity Care Program
- Recruiting, Hiring, and Directly Managing the Staff in the Program (e.g., FT and contract employees); Responsible for scheduling ongoing staff touchpoints and meeting, conducting performance reviews.
- Working closely with all stakeholders to ensure high quality of care delivered to residents of LTC homes by coordinating with Homes, POAs, Dispensing Pharmacies, and Prescribers/Injectors
- Creating and documenting process flow documents, establishing new process documents (e.g., Reconciliation, Training, PV, Consent and Enrollment), and identifying areas for process optimization.
- Ensuring adequate level of process documentation and maintaining an up-to-date record of SOPs, following periodic review and change management protocols.
- Client Management with pharma partner Abbvie and other stakeholders
- Managing the Invoicing and Reporting aspects of the program on the monthly basis to Abbvie
- Reviewing and approving staff and physician expenses associated with the program.
- Overseeing CRM (Nexi) and directing the right level of changes to support day to day operations and providing the right level of training to staff to ensure adequate documentation.
- Overseeing the process of clinic transition and new home additions to the program
- Managing the monthly scheduling and ensuring adequate level of staffing and service to clinic days
- Facilitating and managing the booking of travel and accommodation for the staff

**Qualifications**:

- 5 years of relevant experience
- 2 to 5 years of experience in management
- Operations/project management experience
- Bilingual (Asset)

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