Street Outreach Counsellor

2 weeks ago

Toronto, Canada YMCA of Greater Toronto Full time

Salary Rate: $45,500- Check out the YMCA’s total compensation package

Location: Toronto Wagner Green YMCA Centre

Work Hours: 37.5 hours per week

Employment Type: Full-Time Contract Salaried

Number of Vacancies: 1

Anticipated Start Date: June 15, 2023

Deadline to Apply: June 2, 2023 at 5 pm

**Be the Spark** Join our dynamic Team, where every day is different, and you will always be engaged with meaningful work

Toronto Wagner Green YMCA Centre is a part of YMCA Employment and Community Programs which provide a variety of employment and counselling programs to youth ages 16-24 throughout the GTA. It provides a variety of supports to homeless and street-involved youth in the Queen Street West area. Services include employment, housing, substance use, harm reduction, mental health and other related supports. The Wagner Green YMCA is2S LGBTQIA+ positive space where all sexual orientations and gender diversity are welcome and celebrated. These services and supports are provided directly by the YMCA of Greater Toronto and community partners.

Utilizing a Housing First for youth approach, the Wagner GreenYMCA will be operating Streets to Homes Street Outreach Services. Street Outreach Counsellor will engage with youth who are homeless and living outside to provide services in the community rather than having to attend an institution to access services. These services are provided on a daily basis in the community including on the streets, under bridges, in parks, coffee shops drop-in centres and other spaces frequented by homeless youth.

**In this role, you will**:

- Conducts intake interviews with clients in a variety of locations: public, homeless and institutional settings to assess functional, income, employment and housing status to determine program eligibility.
- Initiates case management to resolve the reason why the client is street involved and provide assistance in preventing relapse of becoming street involved again in the future.
- Liaises with non-profit Streets to Homes service providers in the coordination and provision of services to the client as determined in the case plan.
- Connects clients with income supports, health services, mental health services, legal services, and addiction and/or harm reduction services as appropriate or required
- Provides ongoing assessment, case management, care coordination and monitoring of client’s needs; monitors and evaluates clients changing needs and coordinates individualized services.
- Provides brief follow-up support to housed clients including liaising with landlords, working with volunteers, fostering a stable living environment, preventing evictions and ensuring rent is paid in full and on time.
- Collects, and evaluates information to determine client’s eligibility, including verifying information through personal interviews and liaison with client supports, relevant service providers, community agencies, landlords.
- Prepares case management assessment and case note documentation; maintains member case files and ensures quality audit measures are achieved in accordance with the YMCA and funder’s standards.
- Responds to and investigates enquiries, complaints and emergency situations involving clients; assesses the situation and presents and implements solutions; listens, mediates, negotiates and provides support and guidance to resolve issues.
- Participates in research activities and program development and delivery.
- Liaises with staff from other programs and community agencies to provide program information or advocating for transfers/placements of clients.
- Adheres to all YMCA House protocols and practices as well as Association and other relevant policies and procedures
- Participates in volunteer supervision, staff meetings and professional development trainings as required
- Models appropriate behaviours to staff in line with our Mission, Vision and Values; establishes rapport and maintains effective relationship building behaviours with staff and members. Represents the YMCA and the Association in a professional manner
- Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.
- Understands and integrates the value of philanthropy and volunteerism and imparts this knowledge and belief upon staff, volunteers and member
- Perform other duties as assigned

**You bring**:

- Post secondary education in social or human services
- Minimum of two years in a setting that provides service to homeless or street involved youth including case management
- Ability to work flexible shifts
- Working knowledge of the Residential Tenancies Act, Landlord and Tenant Board processes and other relevant housing legislation
- Training certificate in defusing hostility and/or crisis prevention
- Knowledge and ability to integrate anti-oppression, anti-black racism, critical disability, 2SLGBTQIA+ and trans-positivity, trauma informed care, recovery approach in support to mental he

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