Employment Counsellor

2 weeks ago

Toronto, Canada Newcomer Women's Services Toronto Full time

**Position Title**:Employment Counsellor

**Reporting to**: Manager of Employment Programs

**Working Hours**: Typically, 5 days per week from Monday to Friday (35 hours a week). location of work and schedule will be determined by the Manager. This is in person 5 days a week from an office position located at our head office at 355 Church Street.

**Working location**:This position requires work from the office 5 days per week at our 355 Church Street location

**Salary**: $52,856

**Deadline**: May 12th, 2023

**Position Summary**

The Employment Counsellor is the first point of contact for all NEW job seekers; their job is to welcome people and convey a friendly, professional, knowledgeable and efficient atmosphere. Their role is as the ‘anchor’ to the job search/case management process and assess client needs. This position requires a responsive employment counsellor who is client focused and knowledgeable re: the Employment Ontario model and job search barriers. You are collaborative, take initiative, and work within the policies and are accountable and responsible for specific targets. You are a lifelong learner, who is passionate about connecting marginalized community members to employment opportunities.

**Duties and Responsibilities**

**INTAKE & ASSESSMENT (30%)**
- Conduct motivational interviewing at intake within a Sustainable Livelihoods Framework:The framework focuses on understanding the context that creates and perpetuates a client’s vulnerability to poverty, to support more active, strategic interventions. It focuses on a client’s assets rather than deficits. Assets can range from access to the basics of food, finances, and shelter to social networks to individual skill and knowledge to self-confidence, self-esteem, and personal resilience.
- Ensure intake paperwork is completed for minimum 30 booked clients on a monthly basis;each intake takes approximately 30 minutes.
- Ensure all clients information, intake, registration and service plan is documented in each client physical files as well as on Salesforce and on CaMS.
- Provide employment/training information and referrals on the phone, online and in person; assess eligibility criteria on CaMS database.
- Fill out intake forms and start the client file.
- Refer clients for service coordination outcomes; appropriate resources and programs for clients’ specific needs (health centres, legal clinics, childcare centres, educational institutions, etc.).
- Accept referred clients from internal LINC, Ontario Works and NSP teams; facilitate internal referrals to LINC, NSP and OW training programs on site at NEW.
- Meet customer service standards of returning client calls within 24 hours; and clients avoid waiting for more than one week.

**INTENSIVE CASE MANAGEMENT (45%)**
- Complete a holistic assessment and provide accurate up-to-date information, orientation, referrals and support for designated caseload clients on an as needed basis.
- Conducts weekly follow ups with clients, which consist of: cold calling employers, connect clients to employers through LinkedIn, accompanying clients to networking opportunities, tailoring resumes to specific job postings, etc.
- Identify barriers to employment/training and assist clients onsite with job readiness skills, job search strategies, writing résumé, cover letters and job interview preparation.
- Assess need for assistance such as rehabilitation, financial aid or further vocational training and refer clients to the appropriate services.
- Maintain client service record and relevant documentation (weekly).
- Collect labour market information for clients regarding job openings on weekly basis.
- Facilitate monthly workshops designed to connect clients to local employers.
- Meet high standards of customer service and ensure pro-active case management.

**TEAMWORK (25%)**
- Collaborate with onsite staff in case of client emergency or crisis intervention.
- Support other Employment Ontario programs as required and as needed.
- Conduct workshops and support the Resource and Information Centre.
- Participate in paid training and professional development as determined by your Manager.

**Competencies**
- A strong customer service orientation.
- A “can do” attitude.
- An engaged demeanour; committed to the work.
- A self-starter in problem-solving; or quick to seek out support from the Manager or colleagues as required.
- Strong ability to work in a team-oriented setting.
- A quick learner - who becomes knowledgeable about the responsibilities and expectations of team members.
- Demonstrated accuracy and timeliness for data input.
- An openness to resolve any inter-personal conflict.
- Maintains client and file confidentialities.

**Minimum Requirements**
- 3 - 5 years’ experience as an Employment Counsellor
- 3 - 5 years’ experience in using common assessment tools/ACEC to assess client needs and demonstrated ability to link clients to employment.
- A Bachelor's degree in social work, so

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