Service Delivery Coordinator

4 weeks ago

Gatineau, Canada Brookfield Renewable Full time

Job DetailsDescription

**Overview**

Brookfield Renewable is one of the core businesses under Brookfield Asset Management (“Brookfield”), one of the world’s leading alternative asset managers. Brookfield operates in over 30 countries and manages over $600 billion of real assets focused on real estate, infrastructure, renewable power, private equity, and credit. Brookfield is publicly listed on the NYSE and TSX.

Brookfield Renewable is one of the world’s largest owners, operators, and developers of renewable power, with $59 billion of power assets under management. Our portfolio of hydropower, wind, utility-scale solar, distributed generation, and storage assets extends across North America, South America, Europe, India, and China, totaling over 21,000 megawatts of capacity, and nearly 6,000 generating facilities globally. Leveraging over 120 years of operating experience and industry-leading innovation, we drive value across our extensive clean energy platform and deliver innovative renewable power solutions that accelerate the world towards a low-carbon future. Our value extends well beyond the clean energy we produce to fuel a sustainable, growing economy. From our extensive renewable power fleet, we make positive economic, social, and environmental impacts in the communities where we live and work.

At Brookfield Renewable, we attract and retain high-performing individuals who are interested in making an impact and being part of a fast-paced and collaborative environment. Join our team to contribute to the success of one of the fastest growing and largest publicly traded, pure play renewable power platforms in the world while supporting decarbonization and greater energy sustainability to facilitate the global transition to a net-zero economy.

**Summary**:
Reporting to the Manager, Functional Operations, the Service Delivery Coordinator will be responsible for coordinating and managing intake of incidents and service requests for the financial systems supported by the BSG Financial Applications team until resolution.

The Coordinator will ensure that support is provided and aligned with business prioritization and team’s workload, including escalation and follow-ups with internal and external teams when necessary.

**What we Offer**:

- Competitive salary, bonus, benefits from day 1, 3 weeks’ vacation, Defined Contribution Pension Plan
- Opportunity for growth and development
- Exposure to different businesses, geographies, and teams
- A collaborative, open, dynamic and fast paced environment

**Responsibilities**
- Monitor, prioritize and assign tickets daily to ensure that requests and incidents are addressed appropriately and in a timely fashion.
- Proactively manage open tickets and the workload of the internal team as well as of the outsourced IT providers to ensure progression of tickets is in line with latest business priorities
- Day to day coordination with stakeholders to review new requests and incidents
- Provide weekly/monthly updates on ongoing workload and progress to stakeholders and management.
- Coordinate, prepare and present reports for stakeholders’ status meetings.
- Act as the main point of contact for escalations and prioritizations.
- Interact and coordinate with other support teams to ensure seamless support throughout the complete service cycle
- Participate in the process of developing and maintaining standard support procedures and other documentation as required to ensure the support of finance and accounting systems.

**Requirements**:

- Demonstrated knowledge of managing IT tickets, using an ITSM tool
- Ability to work effectively with various internal business units, IT Teams and external service providers
- Strong interpersonal skills, ability to relate to people and to adapt to different needs and styles and influence others in a collaborative way.
- Exceptional planning, prioritizing and time management skills - must be able to undertake and manage multiple tasks at the same time and work under tight deadlines
- Excellent oral and written communication skills.
- Ability to think outside of the box, be flexible and capable of working in a dynamic, fast paced, complex, high-volume environment.
- Experience in leading/facilitating meetings and presentations
- Experience in vendor management
- Bilingualism (English/French) would be considered an asset
- Ability to work independently with little supervision

**Qualifications**
- Post-secondary degree or certification in Information Technology
- Strong knowledge of formal change management processes (ITIL)
- Minimum 3 years of related IT experience in a distributed and complex/mature IT infrastructure
- High proficiency with Microsoft Office Programs including Word, Excel and PowerPoint
- The following will be considered as an asset:

- Experience in a coordination or team lead role.
- ITIL foundation certification.
- Experience with ServiceNow.
- Project coordination experience

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