Manager Application Support

6 months ago

Winnipeg, Canada Canada Life Assurance Company Full time

Manager Application Support

**Description:
- Permanent Full Time- We are looking for a Manager, **_Application Delivery & Support_**.-
**What you will do**

**Develop partnerships**
- Build partnerships with stakeholders in the Real Estate business organisation and Canada Life Digital Technology for the purpose of understanding and bringing together business and technology direction.
- Act as a trusted advisor to business stakeholders by proactively building relationships to understand the business‘ current state, short and long-term priorities.

**Lead people**
- Embody our employee promise: to inspire, value and empower our talent.
- Invest time in encouraging/enabling career development of your team.
- Lead your team to achieve goals around delivery, adoption and support of technology services while ensuring execution excellence and team engagement.
- Contribute to team, financial, and workforce planning.

**Consider current and future state**
- Participate in the development of tactical and strategic technology roadmaps, collaborating directly with business partners and architects.

**Deliver results**
- Support business stakeholders by coordinating incident management activities of your team and acting as an escalation point to engage other Canada Life teams to prioritize and resolve issues.
- Continue to learn and grow, staying current on industry technology direction and best practices.

**What you will bring**
- College or University education in business, finance, or technology is preferred.
- Minimum 3-5 years of technical development and/or technology support experience in progressively responsible roles.
- Minimum one year experience in a team leadership role in an I.S. (information services) environment with demonstrated supervisory skills.
- Customer-focused and service-oriented with demonstrated service management skills.
- Strong written and oral communication skills including the ability to communicate effectively to a non-technical audience.
- Knowledge of operational processes and required tools for technology management processes such as Service Requests, Incidents, Problems, and Change Management.
- Demonstrated ability in establishing and implementing procedures and metrics reporting.
- Skilled in time management, practical thinking, detailed analysis, negotiation, adapting to stress, and solving problems.
- Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non-technical within the organization.
- Demonstrated experience identifying areas of operational improvement (for example: people, process, technology).

**Location and Other Particulars**
- Available to alter working hours (at times, based on specific circumstances) to accommodate collaboration with peers, business partners and leadership teams that are located across Canada in centres such as Vancouver, Winnipeg, and Toronto.
- Available for intermittent travel within Canada.
- The base salary for this position is between **$74000****:

- $ 137000** annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.- For student opportunities only- For our student opportunities, the base salary will be dependent on the number of work terms you have completed along with other factors depending on your program.-
- Be your best at Canada Life- Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.- You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.- Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the

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