Director Purchasing Client Services

1 week ago

Toronto, Canada City of Toronto Full time

**Job ID**: 46957

**Division & Section**:Purchasing & Materials Management, Purchasing Client Services

**Work Location**:CITY HALL, 100 Queen Street West

**Job Type & Duration**:Full-time, 1 Permanent Vacancy

**Salary**:$160,462.00-$207,027.00, TM5040 and wage grade 10

**Shift Information**: Monday to Friday per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 27-MAY-2024 to 10-JUN-2024

The **Purchasing & Materials Management Division** is a critical function within the **City of Toronto**’s complex multi-site, multi-division and multi-stakeholder environment, partnering with all City divisions, designated agencies and corporations in order to procure goods and services at the best value. As part of its commitment to ensuring open, fair, equitable and accessible business processes and practices, the Division utilizes a fair and transparent procurement process, provides leadership and quality customer service, and implements the highest standards of business ethics across the organization.

This is an excellent career opportunity for an experienced, client-centric leader in the purchasing operations of large public or private organizations, who is knowledgeable in category management, and broad-based strategic sourcing, and capable of demonstrating value-add service delivery to key stakeholders and clients. As such a professional, you’re ready to play an instrumental role within the City of Toronto as **Director, Purchasing Client Services.**

**Opportunity awaits you**

An accomplished leader with a track record of success in increasingly senior Procurement-related appointments, this position reports to the Chief Procurement Officer. As Director, you will lead and oversee the development and execution of category plans, strategies and frameworks, including market approaches, procurement analysis, category spend analytics, supplier development, contract management, performance reporting and evaluation, to optimize value-for-money outcomes and meet stakeholder needs and expectations. You will oversee and help develop an evolving operating model focused on category management and service-oriented delivery and establish and monitor service levels, customer satisfaction metrics and procurement best practices.

Committed to keeping current with developments in the industry, you’ll assess supply markets and arrangements by analyzing market trends, dynamics and opportunities, to inform market strategies and procurement decisions, and ensure procurement arrangements meet business needs. A key spokesperson, this position works to ensure maximum utilization and understanding of the procurement policies and processes for internal as well as external clients to aid in their adherence to both.

**Share expertise and promote best practices**

Knowledgeable about innovative procurement approaches, enabling you to identify new vendors, new products or new opportunities to reduce costs, you’ll provide expert advice to key stakeholders on all aspects of procurement, to encourage innovative practices and support delivery of business and policy directions.

Collaborative in approach, you’ll establish and maintain value-based stakeholder and strategic supplier relationships to ensure that category strategies meet business needs, enhance stakeholder engagement, and both challenge and motivate providers to optimize service outcomes. We will rely on you, as a savvy negotiator and persuasive, credible and polished communicator, to lead negotiations on high-impact, complex supply arrangements and manage contracts to deliver optimal category outcomes.

**Lead by example with a customer focus**

As is typically expected of a managerial and senior leadership role like this, you’ll direct all activities of the section, through subordinate management staff, as well as lead and motivate a diverse workforce, ensuring effective teamwork, high standards of work quality and organizational performance, resolving controversial labour relations issues, and promoting continuous learning and innovation. This will see you using effective management techniques, implementing change management and performance management processes, and developing competent, qualified staff to ensure high-level customer service.

You’ll also contribute to the continuous improvement of divisional performance through analysis and the development and implementation of sound management practices and procedures, and provide staff with the direction, guidance, processes and tools they need to increase efficiencies and improve effectiveness of services.

**What you bring to the role**

With a post-secondary education in a related discipline, e.g. supply chain management, business administration, accounting, engineering or law or an equivalent combination of education and experience, you’re poised for success as Director of Purchasing Client Services. A Supply Chain or Public Procurement designation (CSCMP, CPPO etc), a

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