Case Manager-retention Specialist

2 months ago

Mississauga, Canada YMCA of Greater Toronto Full time

Salary Rate: $50,482 - Check out the YMCA’s total compensation package

Location: Peel Employment

Work Hours: 37.5 hours per week

Employment Type: Full Time Salaried Contract
- until March 31, 2025

Number of Vacancies: 1

Anticipated Start Date: October 14, 2024

Deadline to Apply: October 11, 2024 at 5 pm

**Be the Spark** Join our passionate team and help us to achieve great things in our community

Peel YMCA Employment and Community Services is part of YMCA Employment and Community Programs which provide a variety of employment and counselling programs to youth and adults throughout the GTA.

The Life Stabilization program focuses on enabling individuals to gain self-sufficiency, address preparatory and/or urgent needs through referrals to health, legal, crisis response, social supports, family support and other human services. These services and supports may precede or be provided concurrently with employment training activities, depending on an individual’s circumstances and capacities.

The Case Manager supports a specialized client group: people with disabilities, newcomers, Indigenous, and young people with higher needs succeed in retaining sustainable employment. By following a collaborative and client-centered process, this position supports the timely access to the right services and supports to help a member achieve their employment goals and monitors their progress in achieving those goals. The role is responsible for recruiting employers to utilize the employment program, building and maintaining relationships with them and working together to develop employment opportunities suited to fit the needs of both the member and the employer. The Case Manager will actively monitor the employer-member relationship to ensure positive outcomes by conducting ongoing career development and support on the job, assisting clients to meet their job requirements when necessary, and actively and immediately supporting those at risk of losing their job.

**In this role, you will**:

- Contribute to monthly individual and team Key Performance Indicators (KPIs) while managing other tasks through prioritization and effective time management.
- Work with a specialized client group to ensure they succeed in retaining sustainable employment.
- Utilize consistent intake tool and approach to evaluate individuals’ Employment Service and Life Stabilization service needs.
- Actively recruit employers and seek out job placement opportunities, including identifying and contacting new prospective employers in industries/labor market that members have identified as an area of interest and conducts ongoing research of and outreach to employers, community resources and programs.
- Develop strategies and timelines for individual members for achieving goals while problem-solving when obstacles or challenges occur.
- Act as a liaison between member and employer to ensure the placement goes smoothly.
- Develop and monitor training plan and agreements with client and employer; provides ongoing career development and support, on the job, to ensure client and employer are getting the support they need for success.
- Intervene with immediately support for those at risk of losing their job.
- Spend time on the job with the client providing training at their worksite, and assist with meeting the job performance requirements as needed to support client in retaining their employment. This may include helping them develop appropriate work habits, behaviours and attitudes for the workplace.
- Work to understand member’s skills, abilities and areas of interest to help facilitate placements, eg. by reviewing member resumes.
- Facilitate employer related workshops to groups of members.
- Utilize electronic tracking system to record and report on the services being offered to individuals.
- Prepare case management and case note documentation and handles confidential data; ensure quality audit measures are achieved in accordance with the YMCA and funder’s standards.
- Input, maintain and update member information and outcomes in a timely manner into database.
- Provide documentation and handle confidential data in accordance with the YMCA and funder’s standards. Participate in the compilation of internal and external reports and statistical data. Quality assurance with respect to assigned tasks to ensure compliance with program standards.
- Perform other duties as assigned

**You bring**:

- University Degree preferred or Community College Diploma in Business, Marketing or related field or equivalent training/experience
- Minimum two years’ experience in counselling, file management, group facilitation, or job coaching is preferred
- Must be results-oriented, able to motivate and inspire self and others
- Access to a motor vehicle is required for this position, as extensive travel within the region is required
- Able to provide excellent service delivery
- Well-developed interpersonal, and relationship building skills; ability

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