Manager, Program Delivery
3 weeks ago
Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Security, Level B2
Job Title
Manager, Program Delivery
Department
Strategy and Partnerships | Campus Security | Safety & Risk Services | VP Finance & Operations
Compensation Range
$7,622.83 - $11,886.67 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
December 3, 2024
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The Manager, Program Delivery, is responsible to work collaboratively with cross-functional Campus Security teams, overseeing the planning, prioritization, and implementation of programs within the Campus Security portfolio. This position has responsibility for supporting the execution of the Campus Security Unit Action Plan, preparing and presenting reports to both university and external stakeholders, and ensures the established procedures are aligned to regulatory compliance and efficient departmental workflows.
Organizational Status
The Manager, Program Delivery reports to the Senior Manager, Strategy and Partnerships. This position works closely with Campus Security leadership, as well as faculty, staff, external consultants and contractors, and external partners involved in various program activities.
Work Performed
- Strategy & Planning_- Establishes and leads the continuous improvement process for Campus Security programs and procedures, establishing processes that ensure alignment, standardization, and compliance of functions.- Considers industry best practices, standards, and regulatory requirements to inform program plans that ensure a safe and accessible campus environment.- Develops service delivery accountability programs to ensure services provided meets performance expectations and institutional objectives.- Establish and monitor key performance indicators (KPIs) and metrics to measure and improve service delivery effectiveness.- Establishes and maintains effective working relationships with the UBC Campus Community, enabling alignment of community expectations with services provided.- Develops and ensures service level agreements (SLAs) are upheld by aligning security services with agreed-upon standards, ensuring consistent performance and timely issue resolution.- Responsible for intake of new initiatives, triage, and prioritization of initiatives to enable strategic use of Campus Security resources to deliver on key programs.
- Program Oversight_- Leads the centralized tracking of complex, institution-wide security projects, ensuring comprehensive oversight and coordination across all phases.- Drives accountability by mapping program deliverables, timelines, and responsibilities to ensure successful execution and adherence to established timelines and priorities.- Liaises across all Campus Security unit teams and other key stakeholders, to ensure workflows are efficient and understood.- Manages the design, implementation, maintenance, and evaluation of Campus Security programs.- Serves as the primary resource for Campus Security, providing expertise and guidance for all campus security initiatives to ensure effective planning, execution, and completion of projects.- Responsible for quality assurance and review for Campus Security programs and services as directed by the Senior Manager, Strategy & Partnerships.
- Program Design and Reporting_- Draft and present business cases to support the development and enhancement of security programs, including descriptions of new initiatives or changes to the service model.- Prepare and deliver budget presentations, outlining resource needs, cost projections, and financial planning for Campus Security initiatives.- Develop and update Unit Action Plans, aligning with the SRS Business Plan and the VPFO Strategic Plan.- Prepare reports to the campus community, providing updates on programs, initiatives, and outcomes.- Prepare updates to key stakeholders including various boards, steering committees, and senior leadership on program performance and progress against strategic goals.
- Leading Change_- Lead
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