Systems Analyst
2 months ago
The Canadian Light Source Inc. (CLSI) is a national research facility of the University of Saskatchewan. CLS produces very bright light to explore the nature and structure of molecules, and serves national and international users from academia, industry, and government institutions.
**Responsibilities**
- Provides second and third level of support for enterprise server and storage systems. Manages escalation of issues to software vendor if required.
- Performs tasks related to change management, release management, and incident management in regards to software enterprise systems and services.
- Responsible for patch management and maintenance on all enterprise systems and services at CLS, including Windows and Linux operating systems.
- Identify and resolve medium to highly complex production problems for support of enterprise systems and services. Identify root cause and defining actions to eliminate recurrence.
- Monitor and report on enterprise systems and services for availability taking actions required to ensure target availability is achieved.
- Analyze supported enterprise systems and services to identify opportunities for improvement and recommends solutions.
- Create and maintain enterprise systems and services Disaster Recovery Planning (DR) documents for accuracy and participate in the execution of DR tests.
- Based on operational knowledge, proactively identify opportunities to improve enterprise systems and services information security policies/controls.
- Gathers functional requirements in collaboration with beamline, administrative, and technical staff. Refines functional requirements into technical requirements while meeting needs for performance, scalability, and usability.
- Creates carefully researched and crafted foundational and planning documents, proposals, position papers, and other operational and strategic documentation as directed.
- Responsibilities may require evening and weekend work in response to needs of the systems being supported.
**Required Qualifications**:
- A relevant undergraduate degree/certificate and 3 years of related experience supporting enterprise server and storage systems, or an equivalent combination of education and experience.
- Knowledge of general computing environments and platforms such as Windows, Linux and VMWare
- Experience with automation using scripting languages.
- Hands-on technical troubleshooting capabilities and ability to work simultaneously on several projects and to use good judgment in determining priorities.
- An equivalent combination of education and experience may be considered.
**Salary**:Salary range is from $58,225 - $74,500 and will be commensurate with qualifications and experience.
**Remuneration**: A comprehensive benefits package, including supplemental health & dental, life insurance, pension plan, and four weeks’ vacation is part of a competitive compensation package.
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