Executive Housekeeper

3 months ago

Ottawa, Canada Bona Hospitality Full time

**JOB SUMMARY**

The Executive Housekeeper reports directly to the General Manager. Is responsible for the daily shift operations of Housekeeping services. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Ensure that Brand standards are met through effective training. Completes inspections and holds people accountable for corrective action. Ensures guest and associate satisfaction while maintaining the operating budget.

**JOB RESPONSIBILITIES**
- Manage daily Housekeeping operations to include, but not limited to, maintaining cleanliness, service, and product quality standards of guest rooms, public spaces, restrooms, offices, and meeting space
- Working with the Laundry Manager to ensure linens are available and rooms are clean and ready for guests in a timely and efficient manner
- Manage daily systems use and management, cost controls, and overall profitability, systems use and management, budgeting and forecasting, department management, policy and procedure implementation, and enforcement, and meeting participation and facilitation
- Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counselling and evaluations, and delivering recognition and reward
- Oversee and conduct room inspections
- Recruit, interview, and train team members
- Ensure all brand standards are followed
- Working with Housekeeping Supervisors to ensure guest room status is communicated to the Front Desk in a timely and efficient manner
- Supports and supervises an effective inspection program for all guestrooms and public space
- Inventories stock to ensure adequate supplies
- Ensures that all employees have proper supplies, equipment and uniforms.
- Holds daily and monthly departmental meetings.
- Attends regular operational meetings to ensure effective coordination and cooperation between departments.
- Works effectively with the Maintenance department on guestroom maintenance needs. Ensure that furnishings and installations are in good condition.
- Understands the impact of the department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
- Ensuring exceptional customer service
- Responds to and handles guest problems and complaints.
- Strives to improve service performance
- Empower employees to provide excellent customer service
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met
- Ensures employees understand expectations and parameters
- Ensures property policies are administered fairly and consistently
- Manages the interviewing and hiring of team members
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Uses all available on-the-job training tools to train new room attendants and provide follow-up training as necessary.
- Participates as needed in the investigation of employee accidents.
- Participates in employee progressive discipline procedures.
- Maintaining work schedules for all staff
- Understanding the unionized workforce
- Coordinating office activities with the supervisors
- Maintaining inventory of supplies, carefully tracking over-age supplier purchases
- Ensuring that all financial accounting and inventory records are created in accordance with policies and procedures established by the company
- Maintaining files on any special requirements (i.e., medical issues) that may be requested by company personnel with respect to benefits packages or retirement plans (i.e. life insurance coverage.)
- Other tasks as required

**QUALIFICATIONS**
- Minimum one (1) year of department manager-level experience in the hospitality industry OR minimum of two (2) years of high-level managerial experience with professional customer service area expertise in a non-hospitality industry.
- Two to four years of experience in hotel housekeeping
- High school diploma or equivalent, with an emphasis on accounting and/or administration
- Ability to work all shifts, weekdays, weekends, & holidays
- Good organizational and time management skills
- Proven track record of meeting deadlines under pressure
- Strong interpersonal skills, since they often have to deal with vendors and clients as well as other members of the office staff on a daily basis
- Ability to work in high-pressure environments without succumbing to stress
- Must be willing and able to uphold confidentiality. That is, never divulge anything that could jeopardize the company, its employees, or its guests

**Bona Hospitality** is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin

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