Customer Experience Associate

1 month ago

Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

In this role, you will:

- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

**Job Requirements**
- High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

**Additional Information**
- #LI-Post

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- Retail Sales & Service

**Job Category - Primary**
- Retail Banking - Customer Service

**Job Category(s)**
- Retail Banking - Customer Service

**Hours**
- 18.75

**Business Line**
- TD Canada Trust

**Time Type**
- Part Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Quebec

**City (Primary)**
- Montreal

**Work Location**
- 185 Peel Street

**Job Expires**
- 26-Mar-2023

  • Cashier / Customer Experience Associate

    2 weeks ago

    Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...

  • Cashier / Customer Experience Associate

    7 days ago

    Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...

  • Customer Experience Associate

    1 day ago

    Canada TD Bank Full time

    **Customer Experience Associate**: - 423475BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 6930 Rue St Hubert **Employment Type** - Regular **City** - Montreal **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    1 month ago

    Canada TD Bank Full time

    407891BR Retail Banking - Customer Service Montreal, QC May 1, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    1 month ago

    Canada TD Bank Full time

    408224BR Retail Banking - Customer Service Montreal, QC May 3, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    1 month ago

    Canada TD Bank Full time

    412962BR Retail Banking - Customer Service Montreal, QC June 29, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Support Associate

    3 weeks ago

    Canada Abstract Management Group Full time

    The consumer comes first within the hospitality industry and that is no exception at Abstract Management Group. Our Customer Support Associates help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Associate, you will be a part of creating and...

  • Lead Customer Experience Associate

    1 month ago

    Canada TD Bank Full time

    401164BR Retail Banking - Customer Service Montreal, QC February 27, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Business Development Associate

    2 months ago

    Canada Conquer Experience Inc. Full time

    We make education into an experience! We have a real passion for designing engaging education technology that brings learning to life. Our team has a strong gaming background combined with expertise in Virtual Reality, simulation and UX. We bring these skills together to create a state of the art solution for healthcare training and assessment. If you have...

  • Customer Experience Manager

    2 weeks ago

    Canada Laura Canada Full time

    Description de l'entreprise Laura Canada est une entreprise familiale iconique et innovatrice qui exploite Laura et Melanie Lyne, deux grandes bannières de vêtements pour femmes. Établie à Laval, au Québec, Laura Canada conçoit, produit, commercialise et distribue des vêtements de qualité partout au Canada. Nous sommes fiers d’employer plus de 2...

  • Associate, Implementation Experience

    2 weeks ago

    Canada Humi Full time

    We’re growing! Do you love working with numbers or is payroll the name of your game but now you are looking for something that will really challenge your strategic and analytical thinking? We are looking for an Associate, Implementation Experience to join our fun loving Client Experience team who wants to flex their customer service and strategic thinking...

  • OMNI Customer Fulfillment Associate

    1 month ago

    Canada Walmart Canada Corp Full time

    Position Summary... Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Bilingual Customer Experience Representative

    2 weeks ago

    Canada Cannabis NB website Full time €21

    Bilingual Customer Experience Representative (Occasional) - Campbellton Customer Experience Representative (Occasional) - Campbellton Customer Experience Representative (Occasional) CANNABIS NB is New Brunswick’s retailer for the responsible delivery of cannabis products to customers in the province. Our goal is to deliver a world class customer...

  • Bilingual Customer Experience Representative

    2 weeks ago

    Canada Cannabis NB website Full time €21

    Bilingual Customer Experience Representative (Occasional) - Edmundston Customer Experience Representative (Occasional) - Edmundston Customer Experience Representative (Occasional) CANNABIS NB is New Brunswick’s retailer for the responsible delivery of cannabis products to customers in the province. Our goal is to deliver a world class customer...

  • Customer Service Associate

    2 months ago

    Canada Staples Canada Full time

    : 1250131 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...

  • Customer Experience Tech Specialist

    1 week ago

    Canada Staples Full time

    **Some of what you will do**: Effectively manages project & complex orders for technology, from the point of order entry through to deficiency resolution and expected to interface and lead the interactions with customers and vendors. Responsible for developing and implementing project plans for successful and profitable technology project execution....

  • Customer Experience Representative

    2 weeks ago

    Canada JD Sports Full time €38,000

    Workplace Type: Hybrid Job Type: Full-time, Permanent Salary: $38,000 per year The Team: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global...

  • Customer Experience Representative

    1 week ago

    Canada Dash Hudson Full time

    What you'll do **Responsibilities**: **As a Customer Experience Representative, you will**: Maintain product expertise of the Dash Hudson platform at all times. Support and assist customers while managing our in-platform chat system (Intercom). Troubleshooting with customers to help resolve technical issues and answer platform-related questions. Create...

  • Customer Experience Specialist

    2 months ago

    Canada Aviron Full time

    **Company Background**: **Position Overview**: You are perfect for this role if you enjoy working with customers and possess exceptional customer service and organization skills. You also love to dive deep into a new product to learn it inside and out and are highly adaptable, dynamic, and are eager to take on the different challenges and tasks that come...

  • Customer Experience Manager

    4 weeks ago

    Canada The Michael's Companies Full time

    Customer Experience Manager page is loaded Customer Experience Manager Apply locations East Gwillimbury-2-18126 Yonge St time type Part time posted on Posted 2 Days Ago job requisition id R00247043 Store - TOR-NEWMARKET, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the...