Customer Experience Specialist

2 months ago

Canada Aviron Full time

**Company Background**:
**Position Overview**:
You are perfect for this role if you enjoy working with customers and possess exceptional customer service and organization skills. You also love to dive deep into a new product to learn it inside and out and are highly adaptable, dynamic, and are eager to take on the different challenges and tasks that come with working for an energetic start-up.

**Job Summary**
- Maintain a solid understanding of all company products, channels and company policies/terms.
- Process orders, cancellations, returns and verify account information when necessary.
- Submit shipping claims when deliveries do not go as planned
- Important skills to have would be time management, multitasking and reprioritization.
- Complete any ad hoc project as assigned and other duties as requested.

**Qualifications**
- 1+ Year of experience in a customer service or equivalent role
- Exceptional verbal and written skills in English
- Ability to type quickly and accurately in a live chat
- Logic mind set to resolve customers' issues
- Experience with CRM systems
- Experience with Netsuite an asset
- College diploma or University degree preferred

**A couple more things**

Our customers love us because we are friendly, passionate, and always willing to go the extra mile. They are continuously impressed (even surprised) at the high-quality physical product and software experience we provide. We are very proud of the product and market we've carved out as a team/company that was until very recently mostly boot-strapped. We are looking for someone to match (and elevate) our passion and hard work to the next level during this very exciting time for our company.

Aviron is based in Toronto, Canada, but much of our team is remote, spanning across Canada, the U.S., and Asia. Please note that this role must be based within Canada.
- Aviron is an equal opportunity employer. We provide a safe and inspiring workplace where everyone is accepted and _has the opportunity to grow with us. If you require any accommodations, please let us know.

  • Junior AI Developer

    1 day ago

    Canada Customer Experience Platform Full time

    Company DescriptionIC Customer Experience Platform is a platform created by Insightrix Research. The key features are survey builder, customer database, discussion/chat features, and reporting. All applicants must be Canadian residents. Role DescriptionThis is a full-time remote role for a Senior AI Developer at IC Customer Experience Platform. As a Senior...

  • Junior AI Developer

    18 hours ago

    Canada Customer Experience Platform Full time

    Company DescriptionIC Customer Experience Platform is a platform created by Insightrix Research. The key features are survey builder, customer database, discussion/chat features, and reporting. All applicants must be Canadian residents. Role DescriptionThis is a full-time remote role for a Senior AI Developer at IC Customer Experience Platform. As a Senior...

  • Junior AI Developer

    21 hours ago

    Canada Customer Experience Platform Full time

    Company Description IC Customer Experience Platform is a platform created by Insightrix Research. The key features are survey builder, customer database, discussion/chat features, and reporting. All applicants must be Canadian residents. Role Description This is a full-time remote role for a Senior AI Developer at IC Customer Experience Platform. As a...

  • Junior AI Developer

    2 days ago

    Canada Customer Experience Platform Full time

    Company DescriptionIC Customer Experience Platform is a platform created by Insightrix Research. The key features are survey builder, customer database, discussion/chat features, and reporting. All applicants must be Canadian residents. Role DescriptionThis is a full-time remote role for a Senior AI Developer at IC Customer Experience Platform. As a Senior...

  • Junior AI Developer

    1 day ago

    Canada Customer Experience Platform Full time

    Company DescriptionIC Customer Experience Platform is a platform created by Insightrix Research. The key features are survey builder, customer database, discussion/chat features, and reporting. All applicants must be Canadian residents. Role DescriptionThis is a full-time remote role for a Senior AI Developer at IC Customer Experience Platform. As a Senior...

  • Bilingual Customer Experience Specialist

    3 weeks ago

    Canada Air Canada Full time

    Bilingual Customer Experience Specialist - Airport - 35287 Location:QUEBEC CITY,QC,Canada Posting Start Date: Apr 3, 2024 Posting End Date: Ongoing Share: Job Description Description The opportunity Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Quebec Airport. In this customer-facing position, you will...

  • Bilingual Customer Experience Specialist

    3 weeks ago

    Canada Air Canada Full time

    Bilingual Customer Experience Specialist - Airport - 33753 Location:DORVAL,QC,Canada Posting Start Date: Oct 4, 2023 Posting End Date: Ongoing Location : Montreal , QC , Canada (On-site) Starting Salary : $ 17.00 /hour Branch:  Airports North America Category: Unionized (UNIFOR) Job type : Full-Time The opportunity Right now, Air Canada...

  • Customer Experience Specialist

    3 weeks ago

    Canada Aviron Full time

    Aviron , a standout Y-Combinator-backed company, transforms fitness through its innovative game-based workout equipment, pioneering the future of fitness entertainment. Y-Combinator, renowned for nurturing groundbreaking startups like Airbnb, Dropbox, and Instacart, has been instrumental in Aviron's journey. With an infusion of $23.5M USD in funding,...

  • Customer Experience Tech Specialist

    2 weeks ago

    Canada Staples Full time

    **Some of what you will do**: Effectively manages project & complex orders for technology, from the point of order entry through to deficiency resolution and expected to interface and lead the interactions with customers and vendors. Responsible for developing and implementing project plans for successful and profitable technology project execution....

  • Customer Success Specialist Montreal

    2 months ago

    Canada MYR Full time

    Customer Success Specialist, Montreal (QC) Baristas, cooks, servers wanted for a job in tech! Do you have restaurant or cafe experience? We’re looking for a Customer Success Specialist #J-18808-Ljbffr

  • SEO Specialist

    3 weeks ago

    Canada optiBPO Full time

    Marketing Are you an SEO Specialist aspiring to be part of a New Zealand team? Our client is a web designer and developer based in New Zealand. Location / Shift Clark/Manila Office, Morning Shift NOTE: You must be willing to work in the office in the above office location to apply for this position Job Description As an SEO Specialist, you will be...

  • Customer Care Specialist

    3 weeks ago

    Canada Creaform Full time

    **Customer Care Specialist**: Permanent Canada - Levis Customer services - metrology Available now Our Customer Service Department is looking for a Customer Service Specialist. The incumbent of this position is responsible for accompanying the customer in all his interactions with Creaform regarding his after-sales service needs. He (she) will maintain...

  • Customer Success Specialist

    4 weeks ago

    Canada JK Recruitment and Staffing Full time

    Full job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...

  • Customer Success Specialist

    4 weeks ago

    Canada JK Recruitment and Staffing Full time

    Full job description Customer Success Specialist Respond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and...

  • Customer Success Specialist

    1 month ago

    Canada NBM Staffing and recruitment Full time

    Full job description Customer Success Specialist Respond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and...

  • Customer Success Specialist

    4 weeks ago

    Canada, CA JK Recruitment and Staffing Full time

    Full job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...

  • Bilingual Customer Service Specialist

    3 weeks ago

    Canada EWS Group Full time

    Bilingual Customer Service Specialist page is loaded Bilingual Customer Service Specialist Apply locations Remote - CAN time type Full time posted on Posted 4 Days Ago job requisition id R39275 BILINGUAL CUSTOMER SERVICE SPECIALIST THE COMPANY Covarity is the leading software provider of post-origination commercial loan monitoring and analysis...

  • Customer Onboarding Specialist

    3 weeks ago

    Canada Craver Full time

    Do you thrive on building positive client relationships and ensuring a smooth transition? Do you have a passion for the restaurant industry and a knack for tech? If so, then Craver wants you!About CraverCraver is a Canadian tech leader, empowering local restaurants and fostering vibrant communities. We've developed a cutting-edge platform that streamlines...

  • Customer Onboarding Specialist

    3 weeks ago

    Canada Craver Full time

    Do you thrive on building positive client relationships and ensuring a smooth transition? Do you have a passion for the restaurant industry and a knack for tech? If so, then Craver wants you!About CraverCraver is a Canadian tech leader, empowering local restaurants and fostering vibrant communities. We've developed a cutting-edge platform that streamlines...

  • Customer Onboarding Specialist

    3 weeks ago

    Canada Craver Full time

    Do you thrive on building positive client relationships and ensuring a smooth transition? Do you have a passion for the restaurant industry and a knack for tech? If so, then Craver wants you!About CraverCraver is a Canadian tech leader, empowering local restaurants and fostering vibrant communities. We've developed a cutting-edge platform that streamlines...