Fido Sales Representative

7 months ago

Toronto, Canada Wireless DNA Inc. Full time

**Job description**

**About Us**:
Wireless DNA is an authorized exclusive Rogers and Fido dealer with over 20 years in the industry with an award-winning network of stores to bring the best and the latest in telecommunication technology. We have 27 different locations across the Greater Toronto area, including one at the Toronto Pearson airport.

We are passionate about innovation and believe that the best road to success lies through growth and happiness of our employees.

**About this Role**:
Our Sales Associates are key players who reflect our brand by being the first point of contact with our customers. They are experts in building strong customer relationships and maintaining customer loyalty by constantly answering questions, pitching services and providing advice on the most suitable devices and plans. Most of all they are strong team players who demonstrate a high level of energy and support each other to meet monthly objectives and strive as a team.

**Why work at Wireless DNA**:

- Competitive base compensation plus lucrative Commission
- Comprehensive health and dental plan
- Great Employee Referral Program
- Opportunities to grow and develop your career
- Great culture, with a diverse and inclusive Workplace
- Employee discounts across Rogers & Fido services
- Parking available on site
- Monthly birthday recognition, acknowledgement, and celebrations
- Opportunity to give back to the community through volunteering / participating in company events

In this role you will:

- Demonstrate and deliver superior and consistent customer services, while taking ownership of problems by de-escalating any issues and providing alternative advice
- Be pro-active to learning about the launch of new company products and services by keeping yourself up to date with all promotions in a timely manner
- Utilize digital tools and systems to interact with our customers
- Meet and exceed key performance metrics by regularly reviewing monthly sales targets and the percent to objective
- Collaborate well with team members to provide alternative solutions to problems while effectively communicating any updates or changes to processes and procedures
- Be able to work a varied and flexible schedule **(Monday - Sunday)**

**You are someone who**:

- Always maintains a positive attitude when dealing with customers
- Has demonstrated past customer service experience
- Enjoys building rapport with customers
- Ensures that customers understand our products and services
- Is comfortable taking ownership, showing initiative, and taking lead
- Ability to multi-task in a fast-paced environment
- Can handle challenging feedback and stay self-motivated to achieve results
- Takes pride in their work environment and acts as a brand ambassador

It is the policy of Wireless DNA to provide reasonable accommodations for qualified persons with disabilities who are applicants for employment. If you need assistance or accommodations to interview because of a disability, please inform the Recruiter (Human Resources) in advance. Employment opportunities will never be denied to anyone because of the need for an accommodation.

**Mandatory Video Submission**:
Please submit your Video and your resume using this link.

**Job description**

作為一名銷售代表，你將向商店經理匯報，並負責我們客戶的銷售和客戶服務需求。達到銷售目標，優秀的客戶服務水平和防止損失是關鍵。

責任：
- 銷售新的無線產品和服務。協助新的和現有的客戶購買無線設備和服務。
- 通過演示和開發無線通信解決方案，向潛在客戶介紹產品和服務。
- 發掘和創造新的銷售機會，並提供出色的客戶服務，吸引客戶選擇Wireless DNA作為其無線產品和服務的唯一供應商。
- 在銷售完成後，執行所有必要的流程和程序以實施新的服務。
- 有效地與客戶就帳單查詢、設備問題等進行互動；認真聽取現有和潛在客戶的要求；並根據客戶需要提供專業服務和解決方案以滿足客戶需求。
- 主動與客戶進行後續聯繫，確保客戶對購買的所有產品和服務完全滿意。
- 盡一切努力留住那些表示希望取消計劃或降低服務水平的客戶。與回應客戶的問題時，要積極主動、誠懇和富有同情心。
- 參與製定和執行促銷活動。
- 對客戶的詢問、需求和/或問題作出回應，這可能包括賬戶研究、設備操作的解釋和執行保修要求。
- 掌握無線行業的最新變化和發展。
- 推廣企業文化和價值觀。

要求：
- 1至2年的零售經驗，最好是在個人電子和/或電信行業，並有明顯的成功經驗。
- 需要高中文憑或以上的學歷。
- 精通英文，普通話/廣東話。
- 在溝通和時間管理方面有出色的技能。
- 紮實的人際交往能力，以客戶為中心。作為Wireless DNA的大使，要表現出高度的專業精神（如舉止、表現）和勝利的客

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