Operations Admin I-1

7 months ago

Dorval, Canada Fedex Canada Full time

Responsable d’assurer les fonctions de secrétariat et d’administration pour l’ensemble des zones opérationnelles du centre et de la succursale, y compris le transport routier, la gestion des dossiers, l’assurance qualité et le service client. Traite rapidement les colis endommagés et mal adressés afin d’optimiser les délais de livraison. Premier point de contact du client pour une variété de problèmes.

**Essential Functions**
- Reviews, researches and/or enters data in various systems to support respective functional area.
- Compiles data and provides various regular and adhoc reports to management for review and determination.
- Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
- Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
- Responsible for records management tasks such as maintenance, destruction and inventory In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: Additional Quality Assurance/Loss Prevention essential functions.
- Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
- Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
- Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy.
- Ensures all loose product is accounted for as per company policy.
- Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
- Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management Additional Linehaul essential functions.
- Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments.
- Enters settlement adjustments as directed by manager.
- Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files.
- Verifies timely log entry into system.
- Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues.
- Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review.
- Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution.
- Performs other duties as assigned.

Scolarité minimum
- Diplôme d’études secondaires ou GED requis

Expérience minimum
- Expérience de bureau ou de service à la clientèle antérieure souhaitable

Connaissances et compétences
- Compétences générales telles que la dactylographie, la saisie et l’examen des données ; et l’utilisation du téléphone, du photocopieur et de la télécopie.
- Habiletés de service à la clientèle nécessaires pour répondre efficacement et professionnellement aux demandes.
- Aptitudes de gestion du temps, organisation et multitâche nécessaires pour travailler dans un environnement pressant, gérer diverses tâches et priorités changeantes, tout en maintenant une grande attention aux détails et à l’exactitude pour accomplir Conditions de travail

**Preferred Qualifications**:
**Pay Transparency**:
**Pay**:
**Additional Details:
DÉNI DE RESPONSABILITÉ
- de leur dossier de conduite courant,
- des résultats de leur entrevue et
- des résultats de toute évaluation de leurs compétences de conducteur.

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