Service Technician, Electrical

7 months ago

Surrey, Canada Uptime Full time

About the Company:
Uptime Industrial is a leading provider of full-service industrial and commercial equipment repair, upgrades, installation and relocation across North America. As a service provider, our mission is simple - to keep our clients’ businesses running - 24 hours a day, 7 days a week, 365 days a year.

About the Role:
Reporting to the Service Manager, Electrical, the Service Technician is responsible for service calls, small projects, business development and quoting assistance, and project work where applicable. The Service Technician is responsible for executing personal work at a high level of quality and managing customer communication, personal and site safety, customer experience, and vendor relationships to ensure a high level of performance.

Key responsibilities include, but are not limited to:

- Travel to a variety of customer sites in different industries to execute planned maintenance and/or respond to emergency service calls, troubleshoot, diagnose, and repair (or schedule for repair);
- Maintain the highest possible standard in all customer communication setting expectations and managing the customer experience throughout;
- Manage larger installations from beginning to end (i.e. start-up and commissioning, pre-start-up inspections, equipment turnover);
- Ensure all necessary documentation is completed in a timely manner to improve invoicing and accounting efficiency;
- Effectively balance prioritization of Customer Satisfaction and the Speed of Service Guarantee.

What you Bring:
**Our Must Haves**
- Successfully obtained your Red Seal Electrician certification;
- Hold a valid Class 5 Driver’s License with a clean driver’s abstract;
- Committed to customer service and going the extra mile while servicing clients;
- Ability to think on your feet and utilize strong problem-solving capabilities;
- Experience working in forestry, mining, or natural resources industries will be considered an asset.

**Your Rewards**

Our most important offering to anyone that joins the Uptime Industrial team is our culture of innovation, achievement, and ownership. We bring out the best in each other by constantly striving to be world class in all we do. These values are reflected in our Work, our Company, and our People.

At Uptime, we also offer a very competitive compensation structure that supplements your regular income with a robust benefits package:

- ** Medical and Dental Coverage**: Our industry leading benefits package covers you and your dependents at no cost
- ** Friends and Family Program**: Early and exclusive access to our newly released projects
- ** Professional Development and Education Support**:

- ** Registered Retirement Savings Plan**:A plan that helps you save for your retirement with employer matching.
- ** Company Vehicle, Mobile Phone and Laptop**

TSBC #LEL0203051

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