After-sales Customer Support, Parts

3 weeks ago


Mississauga, Canada Permul Ltd Full time

Permul Ltd.
3397 American Drive, Unit 5
Mississauga, ON L4V 1T8
Tel: (905) 670-3744 / (800) 567-4432

**June 2023**

**Position Available**:
After-Sales Customer Support, Parts & Service Department

**Reports To**:
Janet Magno, Operations Manager

**Location**:
Mississauga, ON

**Company**:
Permul Limited is a family-owned distributor of commercial food service equipment, based in Mississauga, ON, and serving all of Canada. Our team is responsible for sales and marketing for US and European-based manufacturers of equipment and technology used in restaurants, grocery, catering, convenience stores, and healthcare.

**Job Summary**:
We are looking for a conscientious problem solver to provide customer support to end users and service contractors.

By becoming familiar with the technical support teams at the manufacturer level and local service companies, you will address service issues in a timely manner and ensure that customer relationships are maintained.

**Personal Qualifications**:

- Strong verbal and written communication skills - English (+ French would be an asset)
- Professional, effective, and articulate

Permul Ltd.
3397 American Drive, Unit 5
Mississauga, ON L4V 1T8
Tel: (905) 670-3744 / (800) 567-4432
- Analytical Reasoning: able to use multiple sources of data to develop insights and draw conclusions.
- Agility: able to process information quickly and adeptly, while understanding impact across other functions and on total business.
- Active learner: the ability to learn new concepts and systems quickly.
- Appreciation of the need for quick responses in a demanding foodservice environment.

**Experiential Qualifications**:

- HVAC, plumbing, electrical, and/or gas understanding. _Past hands-on experience would be extremely valuable._
- Basic understanding of logistics, freight, warehousing
- Comfortable understanding service and parts manuals.
- Computer - Outlook, PowerPoint, Word, Excel

**Benefits**:
Competitive Salary + Bonus

Healthcare, dental, and vision.

Pension matching.

**Thank you.**

**Salary**: $58,000.00-$63,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Mississauga, ON L4V 1T8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person


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