IT Support 6yr(Remote/local to Montreal/french)

7 days ago

Montréal, Canada Compest Solutions Inc Full time

**IT Service Desk (French)**
**Must be Local to Montreal, QC but REMOTE (100%)**

**Rate CAD$20/hr. on Inc/Corp to Corp**

**Technical skills**
**2. Very good knowledge on VPN concepts and working experience in VPN troubleshooting**
**3. Working experience in Internet troubleshooting and wireless routers**
**4. Knowledge on active directory, domain controllers and good exposure to active directory concepts**
**5. Working experience in password reset tools and self**
6. Troubleshooting **experience using remote control tools (example: Bomgar, LogMeIn, TeamViewer)**
7. Troubleshooting skills and experience in handling Exchange (Outlook)/Lotus Notes environment

**Management skills**
1. Skills in written and verbal communication.
2. Skills in managing multi-vendor environment and ability to work with various resolver groups in driving the speedy resolution

**Mandatory skills**
1. Knowledge of principles and operations of computer systems and related peripheral equipment
2. Ability to analyze and troubleshoot users' problems via the telephone
3. Ability to maintain knowledge of current technology and able to learn new technology
4. Ability to communicate professionally, accurately and effectively, both verbal and written, as well as on the telephone
5. Ability to understand and respond to user questions in an effective and courteous manner
6. Ability to convey technical procedures and directions in layman’s terms
7. **Proficiency with operating systems, including Windows and MacIntosh’s operating systems**
9. Possess advanced knowledge and understanding of networking and personal computer hardware
10. **Good knowledge on VPN concepts and troubleshooting VPN connections**
**11. Knowledge on Virtual Machines / Citrix**
12. Knowledge/exposure on ticketing tools like **Remedy, ServiceNow**
13. Knowledge on active directory, domain controllers etc. and exposure to password reset tools
14. Troubleshooting experience using remote control tools like Bomgar

**Regards,**
**Team Compest Solutions Inc**
**D: 647-660-7562**

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $18.00-$20.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- IT Support/IT Help desk (French): 7 years (preferred)
- VPN troubleshooting: 7 years (preferred)
- active directory: 7 years (preferred)
- Local to Montreal, QC: 4 years (preferred)
- MacIntosh’s operating systems: 7 years (preferred)
- password reset tools: 7 years (preferred)
- VPN concepts and troubleshooting: 7 years (preferred)
- Virtual Machines / Citrix: 7 years (preferred)
- Remedy, ServiceNow: 7 years (preferred)
- active directory, domain controllers: 7 years (preferred)
- Bomgar, LogMeIn, TeamViewer: 7 years (preferred)
- Quebec: 5 years (preferred)

**Language**:

- French and English (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

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