Csr/inside Sales 3

1 week ago


Barrie, Canada Goodman Company Canada Full time

**Job Summary**

CSR/Inside Sales 3

Barrie, Ont

**Job Description**:
**Goodman Global, Inc.**

**CSR/Inside Sales 3**

**About Goodman**

**The Opportunity**

May include:

- Answer parts line.
- Order processing.
- Executing all aspects of the sales function including order inputting.
- Existing account management.
- Relationship development.
- Serve as primary contact with accounts.
- Process purchase orders and requests for quotations.
- Provide customers with product and delivery information.
- Work closely with manufacturing personnel to meet customers’ requirements.
- Provide accurate information regarding availability of in-stock items.
- Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
- Generate new and repeat sales by providing product and technical information in a timely manner.
- Recommend alternate products based on cost, availability or specifications.
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
- Other tasks as assigned.
- Cycle counts

Nature and Scope:

- May provide direction.
- The inside sales / customer service representative will work cooperatively with sales and other members of the company to grow existing customers, create new customers, increase sales while increasing customer satisfaction.
- High School diploma or GED equivalent, some college preferred
- 5+ years experience customer service
- Prior telemarketing sales experience preferred.
- General Microsoft Office skills (Outlook, Excel, Word).
- Customer service skills.
- Answering of phones and directing calls.
- Good verbal skills - must be able to explain fairly technical parts information clearly.
- Organizational skills.
- Must be honest, hard working and intelligent.
- Ability to multi-task.
- Ability to handle high call volume.
- Excellent and confident customer support skills and positive disposition.
- The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities._

**Responsibilities and Duties**
- Answer parts line.
- Order processing.
- Executing all aspects of the sales function including order inputting.
- Existing account management.
- Relationship development.
- Serve as primary contact with accounts.
- Process purchase orders and requests for quotations.
- Provide customers with product and delivery information.
- Work closely with manufacturing personnel to meet customers’ requirements.
- Provide accurate information regarding availability of in-stock items.
- Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
- Generate new and repeat sales by providing product and technical information in a timely manner.
- Recommend alternate products based on cost, availability or specifications.
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
- Other tasks as assigned.
- Cycle counts

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$23.00 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 5 years (required)
- sales: 1 year (required)



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