Parts Counter Technician

5 months ago

New Glasgow, Canada Bayview Trucks - New Glasgow Full time

Bayview Trucks & Equipment Ltd. is a Full Service, Parts and Sales dealer for Kenworth Trucks and KUBOTA farm and construction equipment, with 5 locations in New Brunswick (Saint John, Fredericton, Moncton, Woodstock & Bathurst) and two in Nova Scotia, New Glasgow and Dartmouth.

**We offer a comprehensive benefits package including**:

- Health & Dental
- Vision Care
- RRSP Match
- Long-Term Disability Insurance
- Employee Assistance Program (EAP)
- Boot Allowance
- Free Parking
- Paid training
- Family-Owned Company
- Opportunity for Advancement
- Wellness Allowance
- Above Average Salary.

Reporting to the Parts Manager, the Parts Specialist is responsible for the sale of all makes of Heavy Truck parts and accessories to existing and prospective customers.

**Key Responsibilities include**:

- Evaluate and recommend parts required based on customer information.
- Answer and make sales calls as needed.
- Receive and ship incoming/outgoing freight.
- Look up and locate parts in inventory or order parts from suppliers as per policies.
- Generate quotes and complete orders as per customer requests.
- Negotiate key sales issues and handle objections as required.
- Assist customers post-sale with warranty.
- Explain warranty coverage to customers (as applicable).
- Assist with inter-branch transfers.
- Assist other staff in the department as needed.
- Follow all policies and procedures as outlined by management.
- Maintain a professional appearance and a safe, clean work environment.
- Previous experience in the Medium / Heavy Duty truck, automotive industry.
- High degree of product and technical knowledge.
- A team player with a strong sense of commitment to the customer.
- Physical ability to lift a maximum of 50 lbs.
- Self-starter and motivated to sell.
- Good written and verbal communication skills.
- Ability to handle competing priorities and meet deadlines.
- Available to work alternating Saturday mornings.
- Superior problem-solving skills to achieve win-win solutions.
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._

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