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Complaint Resolution Officer

4 months ago

Toronto, Canada ONT.COLLEGE OF TEACHERS Full time

**Posting 23-31**

**Complaint Resolution Officer, Professional Conduct Unit**

**Investigations and Hearings Department**

Permanent position Category 5A - Hiring Range $98,241 - $117,706

Complaint Resolution Officers also assist the Manager, Professional Conduct, with process development, case management, file monitoring, quality assurance and reporting on the timely flow and disposition of CR and hearing files. Membership in Good Standing with the Law Society of Ontario is required for this position. The ability to conduct legal proceedings is also required for this position.

**Responsibilities**:

- CR and Prosecution Activities:_
- Review and identify matters that may be suitable for CR or prosecution.
- Negotiate outcomes within the appropriate range and that protect the public interest.
- Attend Investigation Committee panel meetings to present Memoranda of Agreement reached through CR.
- Attend meetings of the Investigation Committee to provide updates and procedural advice on the CR program.
- Ensure that any necessary follow-up is completed in relation to decisions of Investigation Committee panels on CR matters.
- Review, draft and edit legal documents including agreements with members, joint submissions on penalty, pre-hearing conference memoranda, affidavits, Disclosure Briefs, and Notices of Hearing.
- Attend Discipline Committee and Fitness to Practise hearings as counsel representing the College to present agreements or conduct contested proceedings.
- Develop and maintain procedures that maximize available resources to efficiently manage individual and unit case volumes.
- Use legal knowledge and skills as a representative of the College to dispose of hearing matters in the public interest.
- Develop best practices to reduce timelines for completion of hearing matters.
- Ability to work on cases of a sensitive and sometimes-disturbing nature related to the abuse of children and/or criminal conduct.

**Monitoring and Reporting**:

- Keep the Manager and Director informed about the flow and disposition of CR matters and hearings, including timelines and outcomes of assigned matters.
- Monitor and draw attention to unusual aspects and significant developments in CR and prosecution files.
- Review redacted discipline decisions, Notices of Hearing and other documents for posting on the Public Register.
- Review summaries of discipline decisions for the College’s official publication.
- Unit Administration:_
- Assist the Manager, Professional Conduct with establishing and maintaining efficient and effective policies and procedures for disposition of CR and hearing matters.
- Prepare reports and data for the Manager and the Director as requested.
- Participate in Department planning, program and priority setting exercises.
- Where required, provide presentations to teachers, parents and other groups on complaint, investigation, CR and prosecution processes.
- Provide information to employers, member representatives and other interested parties regarding CR and prosecution activities.
- Provide legal advice on intake, investigations and hearings matters, as required.
- Serve as Acting Manager, Professional Conduct, as required.
- Perform other duties as assigned by the Manager, Professional Conduct.

The Ontario College of Teachers offers competitive salaries, pension, comprehensive benefits and a modern, progressive work environment.

The College supports a flexible work environment, if your role permits, to afford everyone the best of both worlds - a mix of remote and in-office workdays. Schedules will be determined in partnership between individuals, managers, and respective teams.

The College’s mandatory COVID-19 vaccination policy that requires all staff, including prospective new employees, to be fully vaccinated by a Health Canada approved COVID-19 vaccine has been temporarily suspended. Currently new employees will not have to show evidence of vaccination. The College reserves the right to reactivate this policy at its own discretion based on Public Health recommendations. Individuals with valid medical or other human rights-based exemptions will continue to be considered for appropriate accommodation within the policy.

To apply, please forward your resume and cover letter no later than July 31, 2023
- Ontario College of Teachers is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially._