Customer Service Representative

3 weeks ago


Markham, Canada Ventmere Full time

Job description

**COMPANY**

Ventmere is a fast-growing start-up specializing in online marketing and ecommerce. We make use of the latest web-based technologies and platforms to boost online sales. Ventmere offers a vast catalog of products across all major online marketplaces on the planet.

**DUTIES AND RESPONSIBILITIES**
- Solve customer inquiry tickets on Zendesk
- Provide product troubleshooting and recommendations in audio, tools, small appliances, etc
- Make decisions on returns, refunds and warranty claims
- Identify potential product flaws and raise them to manufacturers
- Identify opportunities to improve the efficiency of customer services

**COMPETENCIES AND QUALIFICATIONS**
- Great personality and communication skills
- Fluent in English, verbally and written
- Customer service experience preferred
- Able to learn and understand product functionalities and troubleshooting
- Bilingual in French, Spanish, German or Chinese is a great asset

**Job Types**: Full-time, Permanent

**Salary**: $15.50-$18.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: In person



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