SAP Services

3 months ago

Toronto, Canada Toyota Full time

Job Description

SAP Services & Support Manager - EBS Internal Operations

Rank P2-7

Scarborough, ON (Hybrid)

Toyota Canada Inc. (TCI) currently has an exciting opportunity for a dynamic individual to lead, expand and refine services related to SAP landscapes. This is a full-time, permanent opportunity and will report to the National Manager, EBS. As a key figure in our organization, you will be responsible for continually evolving the SAP roadmap to align with our company goals. Your role will involve strategizing, planning, executing, monitoring, and adjusting the delivery of SAP services to internal and external stakeholders.

The role encompasses several critical responsibilities, including leading the SAP Services and Support Team (S3), ensuring the efficient delivery of SAP functions to the enterprise. The role also refines ongoing support processes, developing the team’s skills, and acts as an escalation point for complex issues. Continuously evaluating SAP capabilities, you would define a strategic roadmap to maximize SAP product’s value within the organization. Additionally, you would serve as the primary liaison with the business units, focusing on continuous process improvements and achieving business results through IT capabilities.

What We’ll Bring:

- Company & Culture_- A hybrid work environment- A work environment built on teamwork, flexibility and respect- Professional growth and development programs to help advance your career- A focus on respect for people and continuous improvement- Summer Hours - condensed work week during the summer
- Benefits_- Competitive compensation package including bonus- Extended health care and dental benefits effective immediately- Company pension plan with additional employer contributions- Company demo vehicle- Associate vehicle discount program- Reimbursement programs (tuition & fitness)- Paid holiday shutdown and competitive paid time off benefits- Sabbatical leave program

What You’ll be Doing:

- Leadership_- Provide strategic and operational leadership for business processes, technology architecture, integration, and support- Oversee the implementation of new SAP modules, architecture, and business processes into production- Provide clear recommendations linked to the organization's strategy and financial goals- Identify and act upon opportunities for continuous improvement, while setting and accomplishing challenging goals- Encourage prudent risk-taking and organizational learning
- Management_- Provide timely guidance, coaching, feedback, and accountability for direct reports to drive cross-functional learning & development and successful project completion- Lead team members to foster collaboration, understanding, support & Kaizen (continuous improvement) resulting in work efficiencies- Empower the team to take initiative and proactively influence the business- Inspire, motivate, and guide team members while nurturing commitment, team spirit, pride and trust and mobilize support for change during times of stress and uncertainty
- Business Partnership & Vendor Management_- Define standards for excellence and resourcefully compete to achieve results- Work collaboratively with peers from other functional and technology domains on complex cross-functional projects and process improvement initiatives- Oversee vendors and system integrators (e.g., AMS partners, SAP) to meet contractual commitments, including RFP/SOW creation, contract negotiation, performance monitoring, and budget management- Advise, influence, and provide guidance to users and business partners, even when there is no direct authority-
- Use professional knowledge and technical expertise to respond to questions and facilitate problem-solving- Investigate new technologies and recommend strategies for successful implementation

Product Life Cycle Management (e.g. Project, Sustainment, & Product Roadmap)- Manage the full systems development life cycle for demand (enhancements), projects, and programs related to SAP- Responsible for end-to-end SAP Services and Support, covering the entire product lifecycle (design, development, support, maintenance and upgrade)- Responsible for the overall architecture, design, development, and maintenance of SAP services for TCI business units- Solicit information on enterprise direction, goals, and industry-competitive environment to determine how SAP products can add value- Demonstrate awareness of external dynamics and customer requirements-
- Assess and develop strategies, while defining and managing user expectations to meet user needs- Match business requirements to new or existing products and services-
- Make sure that the benefits identified for SAP are realized and meet reasonable end-user expectations- Ensure proper product life cycle management (e.g. - patches and upgrades) to maximize uptime and capacity planning- Ensure that organizational change management and training are addressed during implementation- Enforce established PMLC an

  • SAP Delivery Executive

    3 days ago

    Toronto, Canada SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • SAP Cloud Architect

    3 weeks ago

    Toronto, Ontario, Canada SAP Full time

    Unlock the Power of Business TransformationAt SAP, we're on a mission to empower businesses to thrive in a rapidly changing world. As a Cloud Architect, you'll play a vital role in helping our customers achieve their business goals through strategic cloud adoption and transformation. Your expertise will be invaluable in designing and implementing cloud...

  • Cloud Services Delivery Expert for SAP Enterprise Operations

    2 weeks ago

    Toronto, Ontario, Canada SAP Full time

    Unlock the Potential of Cloud Services with SAPSAP is a leader in enterprise application software, empowering companies to innovate through simplification. Our team is dedicated to delivering end-to-end managed services experiences during cloud transformation journeys.About the Role:As a Senior Service Delivery Specialist (SDS), you will serve as the primary...

  • SAP Analytics Consultant

    5 months ago

    Toronto, Canada SAP Full time

    **We help the world run better** **EXPECTATIONS AND TASKS** In the role of Analytics Consultant, you will possess and can demonstrate the following skills: - Provide expertise in SAP Analytics solutions, such as **SAP Analytics Cloud, SAC Planning, SAP Datasphere, and BW/4HANA**: - Ability to independently articulate & define analytics solutions being...

  • SAP Basis Consultant

    5 months ago

    Toronto, Canada SAP Full time

    **We help the world run better** **NOTE**: This role requires you to work in SAP's Toronto or Waterloo office. **EXPECTATIONS AND TASKS** In the role of SAP Basis Consultant, you will possess and can demonstrate the following skills: - Work on Technology projects - installation, configuration, upgrade, migration, conversion, greenfield implementation,...

  • SAP Financial Services Expert

    2 weeks ago

    Old Toronto, Canada SAP Fioneer Full time

    Job OverviewSAP Fioneer Software Solutions Canada, Inc. is seeking a highly skilled Project Assurance Consultant to support the implementation of SAP specialized software solutions for accounting in the financial industry.About the RoleThis full-time position offers a competitive salary of CAD $67.00 per hour (annual income CAD $140,000-$160,000) + possible...

  • SAP Analytics Consultant

    5 months ago

    Toronto, Canada SAP Full time

    **We help the world run better** **NOTE**: - This role requires you to work in SAP's Toronto or Waterloo office **EXPECTATIONS AND TASKS** In the role of Analytics Consultant, you will possess and can demonstrate the following skills: - Provide expertise in SAP Analytics solutions, such as **SAP Analytics Cloud, SAC Planning, SAP Datasphere, and...

  • SAP Project Management Professional

    2 weeks ago

    Toronto, Ontario, Canada SAP Full time

    SAP is a leading provider of end-to-end business application software and related services. Our cloud-based solutions help organizations across various industries to work together more efficiently and make better decisions.As an Associate Project Manager, you will be part of our Consulting and Professional Services team, responsible for supporting Senior...

  • Associate SAP Project Manager

    3 months ago

    Toronto, Canada SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Associate SAP Project Manager

    3 months ago

    Toronto, Canada SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • SAP Delivery Executive

    5 months ago

    Toronto, Canada SAP Full time

    **We help the world run better** The Delivery Executive (DE) provides effective project/program oversight for one or more Value or Strategic accounts. In this billable role, the DE works closely with the customer, the Services Client Partner, and other partners to ensure the overall success of the implementation of SAP solutions and is a significant...

  • SAP Cloud Services Delivery Expert

    3 weeks ago

    Old Toronto, Canada SAP SE Full time

    Transform your career with SAP SE, a global leader in enterprise application software.Job Description:Senior Service Delivery Specialist (SDS) plays a pivotal role within the SAP Enterprise Cloud Services (ECS) organization. The SDS acts as an interface for the EOS delivery team with customer CDMs/TSMs, planning service requests and support throughout the...

  • Canada SAP Services Solutioning Lead

    2 weeks ago

    Toronto, Ontario, Canada SAP Full time

    Customer-Centric Solutioning ExpertWe empower customers to achieve their full potential by delivering tailored solutions that drive revenue growth and customer satisfaction.SAP is a leading provider of enterprise software, serving over 400,000 customers worldwide. Our mission is to make every challenge worth solving. As a key member of our Consulting and...

  • SAP Successfactors Preferred Success Delivery

    2 months ago

    Toronto, Canada SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • SAP Client Delivery Manager

    3 weeks ago

    Toronto, Ontario, Canada SAP Full time

    About the RoleOur SAP Client Delivery Managers work closely with technical and project teams to serve our customers, providing quality remote and on-site services and activities tailored to their needs and complexity.Accountability and CollaborationAfter initial contract execution, the Client Delivery Manager is the primary point of contact for the client,...

  • SAP Ixp Intern

    6 months ago

    Toronto, Canada SAP Full time

    **We help the world run better **At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • SAP iXp Intern

    2 months ago

    Toronto, Canada SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Functional Specialist for SAP SuccessFactors Performance and Goals

    4 weeks ago

    Toronto, Ontario, Canada SAP Full time

    About the Role:As a Functional Specialist for SAP SuccessFactors Performance and Goals, you will play a crucial role in supporting SAP Preferred Success customers and their CSPs. You will offer tailored adoption recommendation services and large-scale adoption events to drive the outcome-based goals of our cloud customers.Key Responsibilities:- Deliver 1:1...

  • SAP iXp Intern

    2 months ago

    Toronto, Canada SAP Full time

    We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • SAP Enterprise Architecture Advisory

    6 months ago

    Toronto, Canada SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...