Director, Insurer Management Services, Work From
4 weeks ago
Company:
ClaimsPro LP
Director, Insurer Management Services, work from anywhere in Canada (REMOTE)
Overview:
The Director of Insurer Management Services (IMS) will be accountable for the development and implementation of national internal processes to support ClaimsPro operational leadership and enable adjusters to understand and meet insurer expectations. The Director will also be responsible for measuring national account performance, communicating the results to insurer and internal stakeholders, and developing strategies to drive better outcomes. Working within a team environment, the incumbent will be responsible for continuously working to enhance and develop strategic relationships with key insurer clients. This role is critical to ClaimsPro’s objective to become the most trusted partner in the industry.
Organizational Alignment:
- Reports to the Vice President, Central Services
- Accountable to external and internal stakeholders:
- ClaimsPro Business Unit Leaders and the field operations
- ClaimsPro Key Insurer Clients
- ClaimsPro Business Development
Key Performance Criteria:
- Effective leadership of a team of 20-25 employees across Canada
- Successful development and execution of internal processes
- Delivery of exceptional outcomes on measurable client key performance indicators (KPIs)
Job Responsibilities
- Lead the team of Account Managers responsible for ClaimsPro’s key Insurer clients through collaboration, mentoring and performance management.
- Report to and work with ClaimsPro’s regional operations leadership to improve results.
- Work with Account Managers to create performance tracking and corrective plans linked to KPIs.
- Create and implement strategies to enhance the customer experience.
- Manage and oversee the coordination between IMS, regional operations, and Business Development.
- Executive level communication with external and internal stakeholders including meetings and presentations.
- Design national insurer accounts: determine workflows; set up, recommend and administer onboarding of new insurer accounts, and manage and implement contract amendments and/or side agreements for handling these outside of the contractual agreement.
- Seek to maintain consistency in process across multiple accounts by working with clients.
- Work with ClaimsPro IT department to manage the integration of Third-Party Vendor and Client claims management systems.
- Co-ordinate with national operations on the administration of Xactimate & XACTanalysis.
- Prepare operational data and measure against client (contractual) expectations, provide detailed performance reports to clients and create action plans to address deficiencies.
- Oversee internal file protocol reviews in conjunction with ClaimsPro Quality Assurance.
- Consult on RFP responses involving national insurers.
- Oversee the centralization of claims intake and triage of national insurers (daytime & after hours) to ensure adherence to client expectations.
- Manage the IMS role with a coordinated ClaimsPro CAT response plan.
- Ensure professional development opportunities for IMS team members.
Qualifications & Experience
- Business Administration Degree or equivalent
- Demonstrated ability to lead a team and achieve results
- CIP and/or Insurance related designation
- Property claims adjusting experience preferred
- Knowledge and experience of property and casualty insurer procedures and practices
- Proficient in Microsoft office suite (Excel, Power Point, Word, Outlook)
- Knowledge of third-party vendor systems used by Insurers such as Guidewire and XACTanalysis would be an asset
- Ability to travel occasionally, up to 10%
- Bilingualism is an asset
Competencies
- Communication Skills: Must communicate effectively and persuasively with both internal and external stakeholders.
- Leadership: Create clear objectives and motivate the team to work towards a common objective in constantly evolving environments.
- Problem Solving: Working to improve existing processes and procedures proactively and consistently.
- Teamwork: Ability to collaborate with multiple stakeholders and manage conflicting priorities in an effective manner to attain results.
Environment/Working Conditions
- Remote work eligible from anywhere in Canada.
- Some travel required, mostly to Toronto.
Unsolicited Outreach Statement - Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third
-
NA-Managing Director
1 month ago
Toronto, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...
-
NA-Managing Director
4 weeks ago
Toronto, Canada LEON CYCLEManaging Director Full timePosition Title: Managing Director Reports to: CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our...
-
NA-Managing Director
4 weeks ago
toronto, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...
-
NA-Managing Director
4 weeks ago
Toronto, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...
-
NA-Managing Director
4 weeks ago
Toronto, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...
-
NA-Managing Director
4 weeks ago
Toronto, ON, Canada LEON CYCLEManaging Director Full timePosition Title: Managing Director Reports to: CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers)....
-
NA-Managing Director
4 weeks ago
Toronto, Ontario, Ontario, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...
-
NA-Managing Director
4 weeks ago
Toronto, ON, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...
-
NA-Managing Director
4 weeks ago
Toronto, ON, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...
-
NA-Managing Director
4 weeks ago
toronto, Canada LEON CYCLEManaging Director Full timePosition Title: Managing Director Reports to: CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through vari
-
NA-Managing Director
4 weeks ago
Old Toronto, Canada LEON CYCLEManaging Director Full timeManaging Director Reports to: CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through vari Description Pos
-
Toronto, Canada Brookfield Asset Management Full timeJob Description Manager, Portfolio Management, Risk and Insurance About the Role Reporting to the Director, Portfolio Management, the Manager under the Portfolio Management, Risk and Insurance team will work with the North American operating businesses to assess, understand, and mitigate key business risks. This role requires an ability to work with...
-
Director of Insurance
3 days ago
Toronto, Canada The Salvation Army Full timeAbout the Position As a member of the Enterprise Risk Management Department, the Director, Insurance leads the development, implementation, management, and administration of a comprehensive insurance program aligned with the needs and risk appetite of The Salvation Army, Canada and Bermuda Territory. The role strives to preserve the assets of The Salvation...
-
Director of Insurance
2 days ago
Toronto, Canada The Salvation Army Full timeAbout the Position As a member of the Enterprise Risk Management Department, the Director, Insurance leads the development, implementation, management, and administration of a comprehensive insurance program aligned with the needs and risk appetite of The Salvation Army, Canada and Bermuda Territory. The role strives to preserve the assets of The Salvation...
-
Director, Corporate Insurance Risk Management
3 weeks ago
Toronto, Canada Royal Bank of Canada Full time**Job Summary** The Director, Corporate Insurance Risk Management (CIRM) will oversee the annual insurance renewal strategy and lead the alternative risk transfer programs that enable CIRM to fulfill its mandate and achieve its objectives. This role partners and collaborates closely with other CIRM Team members, internal stakeholders and external partners...
-
Director of Insurance
3 days ago
Old Toronto, Canada The Salvation Army Full timeAbout the Position As a member of the Enterprise Risk Management Department, the Director, Insurance leads the development, implementation, management, and administration of a comprehensive insurance program aligned with the needs and risk appetite of The Salvation Army, Canada and Bermuda Territory. The role strives to preserve the assets of The Salvation...
-
Director of Insurance
2 days ago
Old Toronto, Canada The Salvation Army Full timeAbout the Position As a member of the Enterprise Risk Management Department, the Director, Insurance leads the development, implementation, management, and administration of a comprehensive insurance program aligned with the needs and risk appetite of The Salvation Army, Canada and Bermuda Territory. The role strives to preserve the assets of The Salvation...
-
Director of Insurance
2 days ago
Old Toronto, Canada The Salvation Army Full timeAbout the Position As a member of the Enterprise Risk Management Department, the Director, Insurance leads the development, implementation, management, and administration of a comprehensive insurance program aligned with the needs and risk appetite of The Salvation Army, Canada and Bermuda Territory. The role strives to preserve the assets of The Salvation...
-
Director - Account Management (Insurance Domain)
3 weeks ago
Toronto, Canada Capgemini Full time**Title**:Director - Account Management (Insurance Domain)** **Location**:Toronto** **Responsibilities**: - **Responsible for bringing in new business within the Insurance space**: - **Carry individual bookings target**: - **Responsible for penetrating new accounts and assembling new business with emerging clients in the region**: - **Define a...
-
Executive Director of Corporate Services
4 weeks ago
Toronto, Ontario, Canada WestCongress Insurance Services LLC Full timeWestCongress Insurance Services was formed with one thought in mind: To become the premier provider of insurance solutions on a national basis to niche and underserved markets. Rather, we serve specialized markets and provide outstanding coverage, service and support. Evans serves as Executive Chairman of CIG with global responsibility for all strategic...
