Client Success Partner
6 months ago
**Description**:
**What we do**
Gartner partners with C-suite executives across all industries to provide market research and best practices and advisory services, enabling them to address their business-critical decisions through data-driven research. Gartner has experienced almost a decade worth of double-digit growth, which demonstrates how Gartner has succeeded in helping businesses navigate their mission-critical priorities.
**What you’ll do**
- Work with Senior and C-Level clients of end-user companies in a client service role while identifying opportunities to improve the role and client experience.
- Bring product management expertise and link how Gartner can help clients throughout their product lifecycle
- Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
- Drive continues client partnership by understanding client’s mission critical priorities, map to Gartner’s best resource capabilities and prioritize immediate needs.
- Provide proactive engagement with client at strategic level; owning and maintaining forward-looking engagement plans by leveraging Gartner’s deliverables and product capabilities.
- Liaise between Gartner and all members of the client’s team to ensure the seamless support of team-level strategic initiatives Collaborate with other service delivery teams to handle the most difficult situations to ensure we deliver significant value to clients
**What you’ll need**
- 2+ years’ work experience in account management, business analytics or product management role
- Minimum Bachelor’s degree with a specialty in either Technology, Computer Science/Engineering or MBA as plus
- Preferably experience in remote delivery and phone interaction with clients
- Able to problem solve with and influence C-Level clients.
- **Native level Hebrew and business level **English language skills
**Who you are**
- Positive attitude towards KPIs and targets
- Evidence of over-achieving goals (top 20% performer)
- Show a proven track record of excellence
- Well defined time management and organizational skills
- Demonstrated intellectual curiosity/inquisitive nature
- Technology knowledge
- Demonstrated ability to work well under pressure and good time planning
- Excellent verbal and written communication skills
- Logical thinking mindset
**Who are we?**
Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.
**What makes Gartner a great place to work?**
Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner
**What we offer**:
Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Job Requisition ID:80783
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