Customer Service Representative

7 months ago

Parksville, Canada Applied Industrial Technologies Full time

In this role, you will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also have duties that will require mechanical aptitude and a technical problem-solving approach.
- Inside Sales responsibilities
- Directly engaged in all sales activities
- Maintaining up to date knowledge of the company’s service offerings
- Build ongoing relationships with customers
- Providing support to the outside sales force
- Ensuring accurate, timely order processing through the computerized order processing system
- Selection and conversion of mechanical components as well as basic system design
- Proven mechanical background
- A history of successful customer service
- Self-motivated
- Enthusiastic and exhibits a positive attitude and desire to succeed
- Interest in customer satisfaction and desire to provide excellent service always
- Ability to multitask in a busy office environment while maintaining professionalism at all times
- Attention to detail
- Excellent communication skills - both written and verbal
- Analytical and problem solving capability
- Computer literacy with focus on Outlook, Word, Excel and SAP
- SAP experience would be an asset

You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. Here is just some of what we have to offer:

- Competitive compensation and bonus opportunities
- Health, vision, and dental coverage, RRSP w/ company match
- Paid vacation, sick time, and company holidays
- Tuition reimbursement and opportunities for development
- Company supported community involvement opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.

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