Guest Service Agent

3 weeks ago


Richmond, Canada Jordan Enterprises Ltd. Holiday Inn Express Vancouver Airport Full time

Job description

The **Holiday Inn Vancouver Airport **is looking for a **Guest Services Agent **possessing unique qualities and skill-sets compatible to the visions of the company. Currently the job will be **seasonal** **full-time and/or part-time, **with potential for additional hours in the future. We offer great benefits, hotel discounts and competitive wages.

**Job responsibilities **and duties are, but not limited to:

- Processing check-ins and check-outs, general cashiering, acquiring and providing knowledge on the hotel, local area and tourism;
- Responding to guests' concerns, queries and complaints;
- Answering inquiries regarding hotel services and facilities by telephone;
- Processing incoming reservations, requests, cancellation and changes;
- Liaising with housekeeping, maintenance and supervisors to improve on operations and solve problems.

**Job requirements**:

- Excellent spoken and written English, other languages a big plus;
- Knowledge or background in the hotel or service industry is mandatory;
- Positive attitude towards guests and co-workers;
- Eagerness to provide friendly service;
- High degree of efficiency and initiative;
- Flexibility to work a variety of shifts including evenings and weekends;
- Knowledge of Opera PMS an asset.

**Job Types**: Part-time, Seasonal

**Job Type**: Part-time

**Job Types**: Full-time, Part-time

**Salary**: From $16.00-$20.00 per hour

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $30,000.00-$45,000.00 per year

**Job Types**: Full-time, Part-time, Permanent, Seasonal
Part-time hours: 20-40 per week

**Salary**: $16.00-$20.00 per hour

**Benefits**:

- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- On call
- Weekend availability

Work Location: In person

Expected start date: 2023-04-24


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