Service Coordinator/ Administrator

2 weeks ago

Kitchener, Canada Bavarian Window Works Full time

**JOB DESCRIPTION**

Reporting to the President, the Administrator for our client plays a key role in the success and efficiency of the organization's day-to-day operations. This is a highly collaborative role that supports multiple functions such as installers and technicians, logistics, customer service, project management, procurement, and sales.

**POSITION REQUIREMENTS & KEY RESPONSIBILITIES**
- Support the management of the day-to-day activities of the organization.
- Administrative duties including, but not limited to:

- Maintaining and providing organized and correct documentation for orders, inventory and operational processes,
- performing billing activities,
- scheduling appointments,
- resolving scheduling conflicts for clients and suppliers.
- Act as a point of contact for customer inquiries, providing information on order status and delivery schedules.
- Meeting deadlines as required for installation/service.
- Internal scheduling of staff.
- Scheduling of machinery (i.e. Capping, lifts, large product)
- Support dedicated Project Managers with administrative functions and processes as well as onsite issues as they may arise.
- Coordinating and scheduling vendors, suppliers and customers as required such as to ensure timely delivery of materials.
- Proactively identify and resolve any potential concerns that may impact the production and installation schedules.
- Material procurement as required.
- Installation meetings.
- Conduct onsite visits as required.
- Support reception with incoming calls as required.
- Other duties as assigned by leadership.

**SKILLS & QUALIFICATIONS**
- Experience in an Administration/Operations support role, preferably in an industry such as Window/Door Supplier or Construction (or equivalent)
- Excellent organizational and time management skills.
- Excellent verbal and written communication.
- Customer-service focus.
- Attention to detail and problem-solving abilities.
- Collaborative and team-oriented.
- Proficient in software such as
- Microsoft Office Suite (Word, Excel, Outlook, etc.)
- Scheduling software

**ABOUT BAVARIAN WINDOW WORKS**

Bavarian Window Works is a Window and Door Supplier based out of Kitchener, Ontario. As an organization, we are committed to crafting beautiful work that transforms spaces. Our team is dedicated to providing windows and doors that are not just functional but a key architectural feature of any structure, and they believe that they should be as visually appealing as they are practical.

As an organization, we are committed to fostering a collaborative and open environment that enables employees to grow and learn in their careers.
- Bavarian Window Works is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If applicants require accommodation for a disability during the recruitment process, they are required to make their needs known in advance. Please notify the HR Consultant or the hiring manager upon scheduling your interview._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Construction or Windows/Doors industry: 1 year (preferred)
- Front desk: 2 years (preferred)
- Administrative experience: 2 years (required)

Work Location: In person

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