Membership Attendant

7 months ago

Lethbridge, Canada YMCA of Lethbridge Full time

**About the YMCA of Lethbridge**

The YMCA of Lethbridge is a vital community organization, with a rich history dating back to 1910, and has been a cornerstone of community engagement, child and youth development, and social responsibility. Established on values of honesty, inclusiveness, respect, responsibility, and caring, the YMCA of Lethbridge welcomes individuals of all backgrounds, ages, and beliefs, fostering an inclusive environment where everyone can thrive. The Association offers a wide range of programs and services designed to promote holistic well-being, including fitness and recreation facilities, child care services, educational programs, and community outreach initiatives.

At the heart of the YMCA of Lethbridge's mission is a commitment to building a healthier, stronger, and more connected community. Through its various programs and partnerships, the YMCA empowers individuals to reach their full potential, fosters a sense of belonging, and encourages active participation in community life. With dedicated employees, volunteers, and supporters, the YMCA of Lethbridge continues to make a meaningful impact in the lives of thousands of individuals and families, shaping a brighter future for generations to come.

**Job Summary**

The Membership Attendant serves the mission of the YMCA of Lethbridge at the Cor Van Raay YMCA by monitoring member access and private rentals, and by providing exceptional customer service. The main goals of this position are:
1. Supporting membership activation and facility rentals

2. Monitoring access into the Cor Van Raay YMCA and ensuring participants are following proper guidelines

3. Engaging with the membership base to ensure a high level of customer service

**Key Relationships**
- Membership and Rentals Coordinator
- Assisted Membership Coordinator
- All Cor Van Raay YMCA membership and rentals staff and volunteers
- YMCA of Lethbridge members and facility users

**Schedule**

The schedule for this position will be Tuesday through Saturday, 2:00pm - 10:30pm.

**Nature & Scope**

The Membership and Rental Attendant will support the membership and rental department. The responsibilities for this position are, but not limited to:

- Committing to exceptional quality of sales and services by providing excellent customer service and timely responses to all member and facility users, while communicating any unresolved concerns from participants to management
- Completing general membership tasks including opening/closing the facility, cleaning lists and cash-outs
- Maintaining and updating the user database with accurate and detailed information
- Supporting membership growth and retention to achieve strategic goals and targets
- Supporting the set-up and take down of facility spaces and equipment, ensuring scheduled events start and end on time
- Monitoring facility activities while ensuring participants are following YMCA of Lethbridge policy and procedures
- Providing an enjoyable experience to users while building positive relationships with members, participants, volunteers, and other YMCA Staff
- Demonstrating ‘SAM Standards’ daily throughout the facility
- Attending all required YMCA training, recertifications and in-service trainings

**Physical/Special Demands**
- This position involves prolonged standing
- This position includes the ability to lift 20 kg

Pay: $19.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- Paid time off

Schedule:

- Day shift
- Evening shift
- Every Weekend

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

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