Practice Lead

3 weeks ago

British Columbia, Canada CareerJoy Full time

**Who We Are & Why It Matters**

Work has a profound effect on the quality of all of our lives. As you read this, you are probably looking for a specific fit: a place where you can grow and develop as a person and a leader. This is a space where you will be challenged and, at the same time, have a voice and input on decision-making and more importantly, make a difference. It’s not rocket science, but it is rare to find.

Every day, we work across Canada to make work better for Canadian professionals. Our mission is to help every Canadian reach their full professional potential by growing their career and leadership intelligence. We believe in the inherent value of the individual and are committed to supporting change, igniting growth, and providing practical wisdom for the advancement of our clients’ professional development. We believe that people made better is work made better.

**What We Do**

We are an award-winning boutique HR services firm working with over 2300+ of the leading companies across Canada, including World Vision, Shopify, The United Way, Toyota Manufacturing, and The Government of Canada. We have offices from St. John’s to Victoria and an international virtual coaching presence. We offer a variety of HR services, including leadership development, career development, employee engagement, transition coaching, and workshops.

Our firm maintains a 94% client referral rate due to our embodied values and key pillars**:Human. Modern. Canadian. Results.**

Here is a glimpse of who we are, how we work together, and our guiding principles: the 4 C’s of working with CareerJoy:
**Commitment |**

We are committed to leading ourselves first, then others

We have a growth mindset - we seek feedback to learn and grow

We are committed to making work better for our clients, our teams, and ourselves

We are passionate about connecting on a human level and helping others

We value healthy performance and progress over perfection

**Character |**

Energetic and passionate team players with a high drive to connect with people

Resilient and adaptable - able to pivot to meet clients’ needs

Solutions and service-oriented

Take pride and ownership in the tasks of your role - the exciting new projects and the day-to-day details

Integrity - do what is right versus needing to be right

Have a professional presence while being human and having fun

**Competencies |**

Leadership Intelligence - we have high leadership intelligence and help others to develop and grow

Thinking inside and outside the box - the ability to think in a non-linear and linear way

Coaching - experienced and expert coaches within the public and private sectors

Supporting individuals through career transition and growth - a modern and human approach

Communication skills - the ability to articulate a message clearly and efficiently

Active Listening - listen to understand rather than listening to respond

Problem-Solving - approach problems as opportunities to grow and do better rather than as failures

Technical Savviness - we are naturals at picking up new technology and can hit the ground running with new systems and processes

**Culture |**

We work in a culture of respect - for ourselves and each other

We believe in what’s right - not who’s right.

The best approach usually starts with “yes, and ”

You don’t have to have all the answers to get started

We are a fast-paced, service-oriented culture that strives for continuous improvement

We get it done without fussing too much about structure and process. We believe in guiding principles rather than “rules”

We respond quickly and intentionally to meet our client's needs, juggle multiple priorities, and help our team

We work independently and in project teams and are always willing to help our teammates

Everyone brings innovative ideas and solutions - we all have a voice

We all bring energy, humour, and thoughtfulness to our work and recognize that we are also human and have off days - and that is OK.

**The Role: Practice Lead (reports to VP Professional Services)**

Do you have a knack for connecting with people and a passion for tackling challenges head-on? We're on the lookout for a solutions expert who brings an inquisitive mindset and unyielding determination to our diverse team. The Practice Lead role revolves around shaping our clients' experiences through human connections and meaningful conversations. You have an extremely strong sense of values and morals and always put people first. You also understand the complexity of managing business and aren’t afraid to make tough decisions and have difficult conversations.

As a practice lead, you'll cultivate meaningful relationships and provide thoughtful solutions for our clients while driving revenue. Your top priority will be creating exceptional client experiences. And guess what? You'll be working alongside an incredible group of individuals who match your enthusiasm and drive

At the core, a Pra

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