Bilingual Underwriting Assistant
3 weeks ago
The Underwriting Support Team provides a dedicated support service to the business. Our primary focus is to provide a timely and high quality service to the underwriting divisions in Markel, managing and processing written inwards risk information.
Department & role overview
The Underwriting Support team comprises 17 underwriting assistants in all offices across Canada. The team provides administrative assistance to up to 80 underwriters in all locations.
This includes, but is not limited to, creating references, processing bordereaux, issuing quotations, policy documents and invoices. Timely and efficient administrative support is critical to providing a high-quality service to our underwriters, and ultimately, our brokers and clients.
Duties and accountabilities
Underwriting Support
- Complete assignments in a timely and accurate manner. This includes but is not limited to:
- Policy issuance
- Quote & Bind execution
- Bordereaux upload
- Broker of Record changes
- Policy cancellation, extension or mid-term adjustment
- Other underwriting administration tasks as required
- Proactively make suggestions and recommendations for improvement.
- Stay current on all new workflows and UW bulletins
- Understand regional differences and works together to create consistency across Markel Canada.
- Regular communication with Manager/Team re workload and priorities.
- Participate in National Team meetings and relates key information back to UST.
- Support the successful implementation of Websure (policy administration system) enhancements.
Technical Skills/Knowledge/Experience
- Have experience working with commercial insurance products and in their administration
- Understand the Canadian and Western insurance markets
- Be a proficient Microsoft Office user
- Be ready to work in a change environment
- React readily to shifting deadlines and be able to prioritize their work
- Have high standards and take pride in delivering accurate work
- Have excellent communication skills
- Be a team player and highly collaborative
- Demonstrate commitment to the organization, team and role
- Maintain a high standard of professionalism at all times
- Build and maintain relationships with colleagues
- Focus on personal development and maintaining levels of knowledge and expertise
- Be an efficient and effective team member and participate fully to achieve team goals
- Be able to network internally and externally to acquire and implement knowledge
- Continuously seek improvement to achieve higher levels of efficiency, customer service and effectiveness. Think laterally.
- Recognize the importance of order and clarity in the workplace and the presentation of work
- Possess the initiative to work independently
- Have well-developed communication, presentation and interpersonal skills in order to interact both within the team, and with underwriters
- Maintain a high level of accuracy in their work, giving confidence to the wider business
- Be self-motivated and able to work on their own initiative
- Be able to show flexibility in terms of roles performed and, on occasion, hours worked
Markel brand values:
We’re all about people:
- Empowering them, supporting them and helping protect what matters most to them.
- We put people first, and stay true to our word, because we believe in the power of relationships and doing what’s right.
We win together:
- We work as a team, exchanging ideas, supporting each other and respecting everyone’s opinion.
- Because together we know we can achieve great things.
We strive for better:
- We aspire to lead and win in all that we do.
- Aiming for excellence, and finding a better way of doing things, is up to us all.
We enjoy the everyday:
- We are dedicated to our work, but we always keep a sense of humor and leave our egos at the door.
We think further:
- We are committed to building a legacy and making decisions that leave a lasting impact on our customers, partners, employees and communities.
careers page
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