Technician, Customer Relations

1 week ago

Laval, Canada Couche-Tard Full time

**JOIN OUR TEAM**

You may have already stopped for coffee, refueling your car, or eating something on the go. Then you know what Couche-Tard is. Our mission at Couche-Tard is to make our customers' lives a little easier every day. We have grown into a successful global company with over 16,000 stores in 29 countries, serving over 6 million customers every day. In total, more than 150,000 people work in our stores and help desks.

**Technician, Customer Relations**:
**_________________________________________________**

**Department**: Global digital platforms

**Location**: Laval (4204 Industrial Blvd., Laval)

**Hybrid mode**:3 days at the Laval office and 2 days remotely

**Type of employment**: Permanent, Full time (40 hours per week)

**_________________________________________________**

**THE ROLE**

The Customer Relations Technician will be responsible for responding to customer questions and comments. They will also be responsible for communicating information to the various parties involved.

**WHAT YOU’LL DO**
- Case management (follow-ups and/or verifications with relevant departments: accounting, marketing, sales, suppliers, claims/security, human resources, external business partners, coordinator, operations manager and managers);
- Ensure customer satisfaction by delivering quality work and responding to requests on time;
- Maintain up-to-date database in computer system;
- Report and account for comments received on a monthly basis;
- Analyze and account for the monthly gift card report (cost breakdown by regions and accounts);
- Follow-up on more complex situations and advise operations managers on various situations;
- Other related tasks and projects.

**WHAT YOU'LL NEED**

**Education**:

- DEC or DEP in relevant training.

**Experiences**:

- Minimum of one (1) year relevant experience.

**Knowledge and skills**
- Proficiency in Microsoft Office environment (Word, Excel, Power Point);
- Exceptional active listening and communication skills, both verbal and written;
- Ability to manage diverse situations in a positive and professional manner;
- Analytical skills and good problem-solving judgment.

**Language skills**
- Bilingualism required (French and English), both written and spoken, as the person will be called upon to serve English-speaking regions.

**WHY WORK WITH US**

Our job openings in stores and offices allow you to grow quickly within a global company, while benefiting from a dynamic work environment that puts people first. Wherever you are in your journey, we have a place for you. Here are some of the attractive benefits we offer:

- Alimentation Couche-Tard has been named one of Montreal's Top Employers for 2023;
- A full range of benefits (medical, dental, etc.);
- Discounts for employees in stores and at many of our partners;
- Paid leave including vacation, sick and personal days;
- Scholarship program available to our employees and our employee's children;
- Learning opportunities to develop new skills and grow professionally in a growing company;
- Work in hybrid mode.

LI-LK1 #LI-Hybrid

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