Operations Co-ordinator

2 months ago


London, Canada TForce Logistics Full time

Do you have a passion for operational excellence, have experience and are motivated to excel your career forward with a great company?

Please submit your resume

Weekend Operations Co-Ordinator

Full time; Friday, Saturday Sunday and Monday (35 hour paid work week)
- ** SALARY TO BE DISCUSSED BASED ON EXPERIENCE OF CANDIDATE**_

Position Description: Operations Co-ordinator - Weekends

Supervisor: Operations Manager

This is a Full-Time, Friday, Saturday and Sunday position

**Overall objective**:
You are responsible for the timely and efficient, management of our client's transportation needs and assisting with Administrative functions for the processing and maintenance of pricing and driver settlements in accordance with Company policies and procedures

**Key Responsibilities**:
Maintains excellent working knowledge of products/services.

Answers all customer calls promptly and professionally.

Enters order-processing information quickly and accurately.

Promote the sale of company services to existing and potential clients.Provide competitive solutions and pricing to meet and exceed customer's expectations. Respond within 10 minutes to any callbacks, messages or cancellations. Ensures customer satisfaction by handling all complaints or inquiries and referring them internally for action.

Assist and coach all drivers to meet maximum potential and train and assist with paperwork as needed.

Gathers details and documentation for Customs clearances and submits as needed to Customs Broker(s)

Assists Customs Brokers as needed to accommodate with efficient Customs clearances

Provide Operations Supervisor with information on equipment failures, problems and any client, assist and coach all drivers to meet maximum potential while maintaining delivery time specifications.

Identify and ensure all customers are given 100% performance on deliveries.

Ensure on-time work completion and prompt pick-up in accordance with established standards of service.

Close all orders with times and PODs upon delivery.

Liaisons with other departments to promote good working relationship in support of customer service.

An excellent rapport with all staff, suppliers, drivers, clients and branches is critical and requires superior communication skills.

Perform all other duties as assigned.

**Qualifications**:
Excellent knowledge of geography and TForce service offerings.

Experienced in the courier/transportation industry.

Outstanding verbal communication skills and excellent interpersonal skills.

Ability to work under pressure, multi-task, successfully organize and prioritize all aspects of the position.

Good understanding of finances related to driver operations and company standards for profitability

Superior computer skills and up to date knowledge of transportation regulations and customs information.

Ability to exercise good judgment, conflict resolution and problem-solving skills.

Display at all times a professional image and act as a team player.

TForce Logistics Canada is an equal opportunity employer and believes we will gain through the recruitment and development of staff that represent the broad diversity of the Canadian workforce

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- RRSP match

Schedule:

- 10 hour shift
- 8 hour shift

Ability to commute/relocate:

- London, ON N6E 2Z3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Administrative experience: 1 year (required)
- operations coordinator: 2 years (required)

Work Location: In person


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