Home Support Supervisor

3 weeks ago

Nepean, Canada Bayshore HealthCare Full time

**Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.**

**The Home Support Supervisor **(HSS) is accountable to implement effective best practice’s that promote paraprofessionals to achieve excellence in the delivery of care and service to **clients.** **The HSS will ensure **compliance with internal and external standards of practice **and Provincial regulatory requirements. The HSS will support** the Manager of Clinical Practice by overseeing paraprofessional employees and assisting the MCP in identifying and coordinating the required clinical competencies and in-service activities **to deliver high quality client/patient and family-centered care.**

***

**DUTIES AND RESPONSIBILITIES**
- Accountable to ensure all clients receiving care receive a holistic assessment by the appropriate personnel and ensure ongoing reassessments that promote positive client and clinical outcomes.
- Ensure inter-professional, client/patient-centered, goal-oriented care plans with clients and families to advance high-quality, safe care, and positive health outcomes.
- Visit clients, as required, to ensure care and services. Monitor client/paraprofessional matching to promote satisfaction, client safety, and ensure positive outcomes. Will be required to work as a paraprofessional from time to time when shifts cannot be filled or adjusted.
- Supervise and support paraprofessional employees to ensure compliance with all federal and provincial legislated and regulatory standards of practice as well as company policies and procedures.
- Escalate concerns/risks, questions, and clinical practice issues that extend beyond the scope to the Manger of Clinical Practice.
- Participate in improvement of team engagement and client experiences.
- Provide constructive, timely, and continuous feedback to ensure positive employee experience and growth while ensuring high quality client centered care.
- Facilitate a learning environment where evidence-based knowledge is translated via education to optimize the client’s outcomes and experiences. This includes identifying and providing in-service education with the Manager of Clinical Practice to improve skills, and competencies and supporting the ongoing professional development of paraprofessional staff.
- Attend and participate in internal and external education offerings such as Clinical, Quality, Health Informatics, and Privacy (CQ-HIP) webinars and ensure knowledge is disseminated to appropriate members of the team.
- Liaise with CQ-HIP on location support needs; escalates reportable practice concerns to MCP and CQ-HIP as needed.
- Provide mentorship to paraprofessional staff while fostering Bayshore’s mentorship framework within the larger team.
- Lead or assist with the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner.
- Liaise with clients, and other members of the interdisciplinary care team as required.
- Coordinate with recruiters with respect to recruitment and selection, orientation and training, coaching, and the probationary/annual performance review of reporting Field employees; interpret and implement relevant policies and procedures.
- Assist with the implementation of Modified Work Programs for paraprofessional employees.
- Participate in business development as appropriate; assist with the development of contractual agreements for client care and service as requested.
- Promote Bayshore HealthCare through participation in local healthcare or business committees as well as community events.
- Participate in ongoing internal and/or external paraprofessional development and continuing education activities; provide mentorship to other supervisors and/or members of the administrative team as required.
- Adhere to Bayshore Policies and Procedures.
- Participate and/or lead continuous quality improvement activities in keeping with the company's Quality Management System.
- Maintain privacy & confidentiality of client and corporate information, including appropriate digital/cybersecurity safeguards.
- Complete other tasks as requested.

**SAFETY RESPONSIBILITIES**
- Comply with Bayshore’s Health and Safety policies and procedures, safe work practices and requirements, including but not limited to Infection Prevention & Control.
- Take reasonable care to work safely and carry out duties as to not cause accidental injury to self, fellow employees, or the general public.
- Monitor compliance with health and sa

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