Referral Coordinator

4 weeks ago

Burlington, Canada Lifemark Health Group Full time

**Referral Coordinator (The Rehabilitation Service Professional (RSP) Coordinator)**

**Location**: In-Office position in Burlington
**Status**: Permanent full-time

**Hours of Work**:Call Centre is open 7am-8pm (8hr window within this time-frame)

**Partners in Canadian Veterans Rehabilitation Services (PCVRS) **provides comprehensive rehabilitation focused assessment and intervention for Canadian Veterans who are experiencing barriers transitioning to life after service due to service related injuries or illness. Using a biopsychosocialspiritual approach, the assessment and intervention services are performed by an interdisciplinary team of clinicians with expertise in the management of complex conditions such as chronic pain, persistent symptoms following head injury, MSK injuries, often with comorbid mental illness with presenting psychosocial barriers to recovery.

The **Referral Coordinator (**RSP Coordinator)** is customer-service oriented, organized, and utilizes strong administrative skills in their work. They are responsible for managing multiple processes that are time sensitive in a collaborative manner with multiple stakeholders including Participants, Rehabilitation Service Specialists (RSS) and the Rehabilitation Service Professional (RSP) team.

**Core Responsibilities**:

- Secures in-person or virtual appointments with most appropriate RSPs that meet service standard timelines
- Communicates effectively to build trust and rapport with the Participants
- Schedules assessment(s) and intervention(s) in a timely manner
- Assists in communication between RSSs and RSPs to achieve successful service outcomes
- Maintains awareness of PCVRS network of RSP team members, and their associated skills/expertise as well as access timelines
- Minimum post-secondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area
- One (1)+ year(s) experience in an administrative role
- Ability to multi-task and prioritize to achieve program service standards
- High level of confidentiality and awareness of privacy requirements
- Strong digital literacy including MS Office, MS Teams, Sharepoint
- Employment conditional on obtaining **Federal Level Security Clearance Reliability Status**:

- ** Bilingualism (French/English)** is considered a strong asset
- Familiar with medical and vocational terminology

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