Technical Writer
5 months ago
Userful’s solutions have won multiple awards, secured strategic global partnerships, and have been deployed in countless Fortune 500 and notable companies globally including Audi, HP, Samsung, LG, Unilumin, Comcast, Coca-Cola, Wayfair, Ford, Dell, the Calgary Tower and more
**The Opportunity**
**Key Responsibilities**
- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.- Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage.-
- Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.-
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation-
- Update & develop our public facing technical support portal with latest release information, FAQs and self-help instruction guides. Strong focus on platform migration to a new document platform.-
- Collaborate with marketing to update key product collateral.**Preferred Qualifications**- Bachelor’s degree in a relevant technical field or equivalent work experience.-
- Proven ability to quickly learn and understand complex topics.-
- Previous experience writing documentation and procedural materials for multiple audiences.-
- Superior written and verbal communication skills in English, with a keen eye for detail.-
- Experience creating and refine content, creating visuals and diagrams for technical support content.-
- Experience creating GIFs, short videos, training videos, etc.-
- Bonus for additional language skills**Strong Assets (not required)**- Proven ability to handle multiple projects simultaneously, with an eye for prioritization and time management.-
- Experience with Linux-
- Experience with IP networks-
- Certification through the Society for Technical Communicators or equivalent.-
- Experience with HTTP editing**Total Compensation**
- We offer a competitive package including your base salary, stock options, health benefits (including HSA and EAP), free gym membership (on-site), flexible Paid Time Off, educational resources, subsidized parking and more
**Environment**:
- Userful has a friendly, corporate environment in Calgary's downtown core. We are in the _First Tower_ and on the 2nd floor you will find a bright and cozy public workspace, a huge, fully-equipped gym, and connection to the convenient +15 skywalk. Regular work weeks are typically forty hours with flexible schedules, as Userful strives to support a strong work-life balance.
**Our Commitment to Equal Opportunity and Diversity**
Hiring decisions are based on qualifications, job requirements, and business needs. All applicants are considered regardless of race, religious beliefs, gender, gender expression, physical disability, mental disability, age, national origin, marital status, or sexual orientation. Accommodation for applicants with disabilities is also available on request during the recruitment process.
Userful has a Zero Tolerance policy and is opposed to all forms of harassment or retaliation, including sexual, racial, and ethnic or religious harassment, regardless of whether the harassment or retaliation occurs directly or indirectly.
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