Gucci Client Advisor, Watches

2 months ago

Vancouver, Canada Groupe Kering Full time

Summary

The Gucci Group Watches and Jewelry (GGW) Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a Gucci Ambassador by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.

**Job Description**:
Key Accountabilities
- Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
- Provide an exceptional customer service experience by exceeding clients’ expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
- Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales;
- Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
- Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;
- Maintain security standards within the store to ensure safety of customers, colleagues and merchandise;
- Contribute to upholding the visual display of all products in accordance with GGW visual standards;
- Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room;
- Adhere to Gucci uniform standards and guidelines;
- Follow all company policies and procedures.

Key Requirements
- 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
- Proven ability to drive and exceed individual and store results;
- Proven ability to build lasting relationships with customers and colleagues;
- Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously;
- Strong organization and follow-up skills are essential;
- Accuracy and attention to detail needed;
- Ability to work in a fast moving and dynamic environment;
- High flexibility and ability to adapt to different customers;
- Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.

Key Pillars for Ways of Working
- Execute the mission of the role with a Radically Client-Centric mindset;
- Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
- Be Relentlessly Creative and approach challenges with an innovative mindset;
- Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker
- Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer
- Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever
- Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate
- Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder
- Builds trust-based relationships across boundaries and encourages collaboration
- Adapts own style to communicate impactfully

People Enabler
- Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner
- Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder
- Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

Accessibility


When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

EOE M/D/F/V

Job Type

Regular

Start Date

2023-09-30

Schedule

Full time

Organization

G Boutiques Inc.

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