Gucci Team Manager

4 weeks ago

Vancouver, Canada Groupe Kering Full time

Summary

If you are a Dream-maker, this is the place for you. Together, we will create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

**Job Description**:
Role Mission

As a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.

You will lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.

Key Accountabilities

Team
- Working on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;
- Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;
- Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;
- Lead morning briefings as and when required, delivering key business communication and daily objectives;
- Develop and lead cross category focus, ensuring your team can and do sell all categories across all floors;
- Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;
- Participate in attracting, recruiting, and onboarding a high performing team;
- Monitor your team’s adherence to company policies and procedures; following up when needed.

Client
- Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset;
- Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;
- Achieve business objectives by utilizing the company consumer management client segmentation strategy;
- Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;
- Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;
- Monitor client advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence;
- Lead by example on the selling floor in embracing the Gucci selling ceremony;
- Manage the customer flow on the selling floor to ensure all clients are addressed and exceptional service is delivered;
- Manage and resolve customer service issues with the end goal of retaining the client relationship.
- Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities;
- Monitor monthly consumer management database reporting;
- Strong grasp on KPI’s and ability to strategize when performance standards are not met;
- Fully support and align with all key business initiatives and new product launches;
- Lead and support company driven local events and product launches, ensuring client attendance and sales results are met;
- Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.

Product
- Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;
- Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;
- Provide insights to Store Director and Visual Merchandising team to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;
- Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring their awareness of market trends and competitors;
- Utilize digital platforms to support store and online product sales.

Operations
- Collaborate with Operations, Human Resources, Loss Prevention, and other cross functional departments while adhering to and enforcing all company policies and procedures;
- Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;
- Support and maintain visual merchandising standards set by the WW headquarters;
- Maintain full organization of company assets in the back of house and front of house per the worldwide stock guidelines;
- Daily maintenance of the consignment program to ensure compliance and adherence to company policy and procedures;
- Responsible for tracking all special orders through merchandising communication;
- Weekly communication of bestseller needs through the Business Planning replenishment program.

Key Requirements
- Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related indust

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