Service Supervisor

7 months ago

Surrey, Canada Finning International Inc. Full time

Company:
Finning Canada

Worker Type:
Permanent

Position Overview:
Oversee the shop floor including safety, repair quality and personnel. Responsible for overseeing the parts department and executive all shop logistics including triage and return to rental.

**Job Description**:
Major Job Functions:

- Lead, demonstrate and champion a healthy and safe work environment ensuring that all safety standards, policies, procedures and compliance requirements are communicated, implemented and followed.
- Lead and participate in daily review and update meetings as well as scheduled pre-job, mid-job and post-job reviews.
- Ensure compliance with NSC with proper inspections to trucks, track/identify required repairs and maintenance of the truck.
- Ensure technicians are managing hours of service compliance and ensuring proper load securement and all supporting documentation.
- On floor inspections, including the controls identified on JHA’s are being used, the JHA is being updated along with the job progression and new risks are correct to the job progression and have the required controls identified.
- Lead and participate in regular scheduled safety meetings.
- Ensure that employees maintain the appropriate safety training required for their position.
- Followed, while identifying key milestones where communication points (internal/external) need to happen.
- Ensuring that tooling, parts and technical issues are dealt with promptly, to prevent impact to customer service commitment.
- Ensures quality daily time and service report, cross over reports and field to shop transfers.
- Repair process management.
- Determine appropriate tooling for the jobs by working with the technicians and CAT SIS.
- Understand the warranty process and determine warrantable failure and determine 3rd party requirements, and availability if required.
- Review inspection findings vs. scope of work/complaint that moves from shop to floor to the associated customer facing position with the required technical information to inform the customer.
- Ensure technicians and apprentices are aware of which bays/jobs they own for the day or shift and what, if any, critical issues are.
- Manage and measure technician productivity.
- Manage and determine manpower availability. Allocate technicians as required and assign additional technicians if required.
- Conduct mid-job review and verify if the job is at 60% and communicate the job changes to technician.
- Provide insight and guidance by assigning work priorities to technicians where applicable by overseeing jobs for work quality and productivity.

Education & Experience:

- Journey HET is recommended with a minimum of 3-5 years working in the heavy equipment repair field.
- The desire to lead and manage people
- Effective leadership / supervisory skills
- Journeyperson Heavy Equipment Technician certification
- Previous experience with Caterpillar equipment/engines (minimum of 4 years)
- Strong business acumen

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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