Student Advisor, Professional

5 months ago

Oshawa, Canada Durham College Full time

**About Durham College**:
Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce.

A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design.

Our modern campuses in Oshawa and Whitby offer 145 programs - including six honours bachelor’s degrees and 11 apprenticeship programs - to more than 13,700 full-time post-secondary and 2,300 apprenticeship students. In addition, more than 14,600 students participate in professional and part-time learning. More than 110,500 alumni represent the college, both locally and around the world.

A forward-looking organization committed to collaboration, innovation and sustainability, Durham College is ranked annually as one of the GTA’s Top 100 employers and one of Canada’s Greenest Employers and has been recognized as a Top 50 Research College in Canada, 10 times.

DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.

**DUTIES AND RESPONSIBILITIES**:
This position supports student success by providing academic and program guidance for current, potential, and at-risk students, referring students to appropriate college resources, and recommending alternate learning strategies.

**Provides Academic Guidance**:

- Support students by developing individualized academic plans with the aim of increasing retention, graduation and student success.
- Advise students in 50+ programs ranging across multiple disciplines.
- Support complex student academic journeys; each PPL student requires their own unique pathway due to the flexible nature of our programming.
- Assist students in navigating unique and complex challenges associated with OntarioLearn, a consortium of 27 educational institutions.
- Refer students to college resources, e.g., study skills workshops, health and wellness, peer tutoring, mental health and crisis support, etc.
- Provide information for students transferring to other programs.
- With student consent, meet with parents/external agencies to explain academic policy, student rights and responsibilities, academic options etc.
- Advocate for students in exceptional circumstances with faculty and/or program team.
- Ensure timely and accurate information is provided and communicated in an efficient, professional and student focused manner.
- Verify and update some portions of student records.
- Inform students of academic choices, such as part-time versus full-time options and communicate processes with both Registration and Admission related inquiries.
- Explain PPL’s unique timelines (monthly intakes/OntarioLearn etc.) and support students accordingly.

**Provides Administrative Services**:

- Register students using Banner.
- Assist with the review of graduation status.
- Run reports for review and action by the leadership team.
- Send student communication regarding upcoming deadlines.
- Assist with special projects such as collecting and summarizing data.
- Provide office support.
- Follow the deadlines/timelines outlined by OntarioLearn.
- Support the escalation of student concerns.
- Support PPL with the student graduation audit process.

**Participates in departmental related events/meetings**:

- Assist with student recruiting by participating in events such as: Open House, Program Information Nights, Student Orientation, Student Services events, etc.
- Attend departmental, program, and other meetings as appropriate, sharing information and providing presentations.
- Attend regular group meetings and invite various college representatives to discuss policies/procedures/practices to ensure currency.
- Other related duties as assigned.

**QUALIFICATIONS**:

- A minimum of a three-year diploma with a strong emphasis on human relations and interpersonal communications skills.
- A minimum of five years of related work experience with a focus on student or client interaction and service.
- Outstanding organizational skills, including managing multiple deadlines and tasks with competing priorities.
- Must have the ability to manage confidential information securely.
- Demonstrated ability to work collaboratively with team members and independently.
- Superior interpersonal skills and ability to build rapport w

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